Support » Plugin: Custom Facebook Feed » Best tech support I've ever experienced

  • I am not by any means an experienced web designer or programmer. Normally upon seeking tech support for anything I am met with a support tech that either talks over my head and answers me as shortly as possible. The short answers would not normally bother me if the response time was under 6-8 hours if not 3 days for a response. I found Smash Balloon by absolute luck in my search for a Facebook Plugin for my blog site that had a better look than the widget that my site came with. In fear that I would receive the aforementioned type of “help,” I spent almost 2 days trying to save myself the frustration of the technicians by thinking that I could do it myself. Well, I couldn’t do it myself and finally I submitted a support request from Smash Balloon. It was the fastest response that I have ever experienced with any tech that I have ever contacted in my life and I didn’t feel as if I was talking to a robot whos creator forgot to program the part where they liked their job. Furthermore, I trusted the SmashTeam to go into my site and fix what my limited amount of knowledge would allow me to do on my own. I sat at my computer hitting refresh watching it come to life.

    I’m now sitting here playing with the very simple and highly extensive customization menu and my stress has been removed. I recommend this product and this company to anyone and I will continue to do so. Thank you SmashTeam

    ~ Chris West

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