Absolutely amazing customer service even taking into account the numbers of downloads! Emil and his team give prompt assistance on their forums. They give you so many ideas on how to expand your site further. I have heard a few people waffle about the basic look, but if you put the right work into it you can end up with a fully customised brilliant looking site. Ive made three 2 fully fledged websites for my businesses, and they all use this theme, both look different, and look very corporate.