Support » Plugin: ShortPixel Image Optimizer » good plugin, bad support.

  • The plugin adds a submenu to the admin menu and is not possible to disable it. Support services answer me to install another plugin to remove that. This is annoying.

    • This topic was modified 2 days, 5 hours ago by vikiv. Reason: bad support
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Gerard Blanco

    (@sixaxis)

    Thanks for your kind words @vikiv!

    Plugin Support Gerard Blanco

    (@sixaxis)

    Hi @vikiv,

    I am not sure why you changed your rating from 5 stars to 2 stars, but like I said in your support request, almost every single plugin in the WordPress plugins directory adds some menu or submenu to the WordPress admin. In our case, the Bulk ShortPixel submenu is a key feature and the only way one can optimize all the images in the media library in one single click. We put it there because it’s where it makes most sense.

    There are plugins out there that will help you remove that menu, for example: https://wordpress.org/plugins/admin-menu-editor/.

    We are sorry you are upset about this, but as you can understand, we only want the best for our users, and we believe that a submenu there is beneficial for you.

    Best,

    It’s nonsense to add another plugin for that, makes my website slow and is a security issue. I suggest to ask the users what is best for them instead of making this decisions.

Viewing 3 replies - 1 through 3 (of 3 total)
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