Support » Plugin: Gallery by BestWebSoft » Behavior I can't figure out

  • Resolved Durghan


    Hi there. Please have a look at my page at

    Problems I’m having and can’t seem to solve are;

    1: Why do I have a group of photos at proper aspect listing before the gallery thumbnails? Why do these images link to attachment pages?

    2: How do I get thumbnails that are still nice shapes but not all distorted like shown here? And why, when I click on a thumbnail, do I get TWO different lightbox displays? I only have one Gallery option active, and when I deactivate that I’m left with NO lightbox displays.

    Very confused and wishing this was easier.

    Thanks for any help you can give.


Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author bestwebsoft


    Hello Durghan,

    1) I.e. this page doesn’t have our plugin, it is nt clear what do you mean.
    2) Seems that some other lightbox (of your theme or of other plugin) works, not just our one.

    Kind regards,
    Support Team

    Hi! I’ve got the same problem, when I click on a thumbnail, I get two different lightbox
    But just a few days ago, the plugin works well and i did’nt add any new plugin during the last month)

    Plugin Author bestwebsoft


    Hello Purplecat,

    Unfortunately, it is not our plugin, it was develop by someone else.
    Please contact their support service.
    Please note that we can also help you if you really need this, but
    this service should be paid since we need some time to investigate the
    plugin and make the necessary changes.

    Kind regards,
    Support Team

Viewing 3 replies - 1 through 3 (of 3 total)
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