BEFORE POSTING: Please read it thoroughly

  • Plugin Contributor webnus

    (@webnus)


    4 years, 6 months ago

    Hello,

    Thank you for choosing Modern Events Calendar.

    If you are having problems with MEC, before sending a ticket, first, please pay attention to the following hints:

    1. If you have any inquiries regarding how to use MEC, you can read the step by step guide via the following link: https://webnus.net/dox/modern-events-calendar/ .
    2. Normally, Some of the issues have happened to others as well. You can go to our articles and search for the similar issue of yours: https://webnus.ticksy.com/articles/100004962 .
    3. In public tickets, you can find similar questions to yours: Ticksy Home Page/Public Tickets Link: https://webnus.ticksy.com/public-tickets/.

    If your issue is not found in the aforementioned sections, don’t worry. We always double-check everything before releasing each update to ensure that it works properly in all situations. However, there may occur a situation in which something happens which we had never encountered. In that case, you can send us a ticket and we will certainly do our best to get it resolved as soon as possible.

    Please pay attention that the more specifically you describe your situation, the more accurate we can address it. In order to do so, please consider the following:

    1. Provide us with the following details:
    • The MEC’s version you use
    • Your WordPress and PHP version
    • Your live URL
    • A screenshot or a short video of your settings (so we can simulate your problem and come up with a solution)
    • Also, Check these two common solutions:
    • Deactivate all of your plugins and check the problem. If the issue was gone, activate the plugins one by one, and after activating each of them, check to see if the problem occurs. Keep us posted with the results.
    • Do the above with the themes. Check your issue with one of the popular themes like Astra, Hello Elementor, Twenty Nineteen, or OceanWP. Again, keep us posted.
    • Meticulously explain what you have done. We need to know what your last changes were.
    • When using MEC, you may see the error ‘The site is experiencing technical difficulties’. If you did, you can set your WordPress debug to true in order to see the complete error. Also, you can check with WordPress admin and send the error to him/her.
    • Check the proper configuration for your WordPress website using the following article: https://wordpress.org/about/requirements/
    • Under NO CIRCUMSTANCES, either here or on our own site: do not send your username and password. According to the rules of WordPress forums: https://wordpress.org/support/guidelines/ sending your credentials is not allowed.

      • Please note that premium support and free support are different.
      The users who have the free version of MEC can send tickets. Our team or other customers will reply to their questions.
      If you want your ticket to be answered within two days by Webnus team, you can choose either of the following:

    Webnus Support Desk is for the customers who have purchased the commercial version of this plugin or a support package. The normal time for the replies is between 24 up to 48 hours. However, in most cases, you will be notified in less than 24 hours.
    We are here to solve your issues. If you need any customization, you can fill in the following form. Our custom developers will check and let you know of the results.

    Thank you.
    Webnus Team

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