• Resolved Al Mamun

    (@asifulmamun)


    Why did this space come, why can not edit the full-size layout, It coming estimated at 50px before the content and slider layout, this empty space can not be editable.

    I did not find any margin or option, also used full width and more than one option but the results are the same, editing time coming to this space

    Note: Attachment is this: https://i.postimg.cc/CLd7YBtB/ss1.png or click here

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Gabor

    (@nextendweb_gabor)

    Hi @asifulmamun!

    This happens, when there is a PHP error on your website. The exact PHP error message often gets hidden, but the space this message creates still stays there.

    I suggest trying out Health check & troubleshooting plugin:

    https://smartslider.helpscoutdocs.com/article/2006-how-to-use-health-check-troubleshooting-plugin#step-1

    to see if only Smart Slider is being activated on your website, do you still see the issue?

    If you do, please right click on your page outside the slide area -> choose “View page source” -> copy/paste the entire code into a txt file -> send it to me to: support@nextendweb.com
    I will probably be able to find the error message in that code, and tell you what it means.

    Thread Starter Al Mamun

    (@asifulmamun)

    It’s not php error,

    If I import demo in slider, it was working fine, no gap are coming

    But, when I try with new slide with blank page this space are coming.

    Plugin Support Gabor

    (@nextendweb_gabor)

    The issue might be connected to a default value we are using, and your PHP version. So even like this, please follow my instructions, and that should lead to the solution.

    Thread Starter Al Mamun

    (@asifulmamun)

Viewing 4 replies - 1 through 4 (of 4 total)
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