Title: Been robbed blind
Last modified: October 13, 2020

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# Been robbed blind

 *  [buckby](https://wordpress.org/support/users/buckby/)
 * (@buckby)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/been-robbed-blind/)
 * Be careful when Syncing Mailchimp account to Woocommerce. We thought it would
   Sync my mail chimp subscribers to woocommerce but it works the other way around
   and linked 25000 customers to mail chimp and then we subsequently got billed 
   over $500 of addons for one days worth of additional customers. We deleted them
   as soon as we realised.
 * The functions within the plugin may be wonderful, but you can’t avoid uploading
   all of your customers so if you need to do cost effective mail marketing this
   isn’t the plugin for you.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [khungate](https://wordpress.org/support/users/khungate/)
 * (@khungate)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/been-robbed-blind/#post-13539745)
 * Hi there, we saw your review and wanted to reply. We take all feedback seriously
   and appreciate the members who voice them; however, the plugin is not advertised
   to sync customers from Mailchimp to your WooCommerce store. As noted, it’s quite
   the opposite for good reasons.
 * We’ve engineered the plugin to sync customer data to Mailchimp so you can make
   the best use of that data and give you everything you need to be successful with
   your marketing efforts. Without comprehensive customer data to work within Mailchimp,
   frankly, we wouldn’t be doing our job here at the plugin team.
 * We apologize for any surprises from a billing standpoint. It was not our goal
   to inflate your bill for the reasons noted. It may be worthwhile to voice your
   concerns directly with the Mailchimp support group. We’ll be glad to give them
   a heads up if you post your store URL.
 * Finally, we would welcome any updates to the review to reflect your experience
   with what the plugin is designed to do.
 *  Thread Starter [buckby](https://wordpress.org/support/users/buckby/)
 * (@buckby)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/been-robbed-blind/#post-13542197)
 * The wording on the Plugin where you click to sync says ‘Link Audience With Store’,
   in Mailchimp every subscriber is classed as your ‘Audience’. My customers in 
   my Woocommerce store are my customers and become my Audience when they are turned
   into Subscribers.
 * Hence the interpretation I had was that it would link my Mailchimp Audience to
   my store. Not upload my store customers to my Mail Chimp Audience and then charge
   me $500. If the wording was the other way around and said turn your customers
   into your Audience I wouldn’t have clicked sync.
 * As an improvement this definition should on the plugin should be changed to inform
   the user that all of their customers from Woocommerce will be uploaded and turned
   into their Audience and there is a potential for additional costs.
 * I think what the plugin can do is really very good, but for a small business 
   like ours we cannot afford a shock $500 bill.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Been robbed blind’ is closed to new replies.

 * ![](https://ps.w.org/mailchimp-for-woocommerce/assets/icon-256x256.png?rev=1509501)
 * [Mailchimp for WooCommerce](https://wordpress.org/plugins/mailchimp-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mailchimp-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [buckby](https://wordpress.org/support/users/buckby/)
 * Last activity: [5 years, 10 months ago](https://wordpress.org/support/topic/been-robbed-blind/#post-13542197)