Support » Plugin: WordPress Page Builder - Beaver Builder » Beaver Builder not working after updating site to WordPress 5.5.1

  • Resolved mbergenback

    (@mbergenback)


    I updated our site to WordPress 5.5.1, and now when I launch Beaver Builder, the editor doesn’t show on the lefthand side. Can you help?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Jamie

    (@codente)

    Hi there, you are using an old version of Beaver Builder that is not compatible with WordPress 5.5. So updating should resolve the issue.

    Also note, this forum is for support for BB Lite. Since you have a Premium version, please submit a ticket https://www.wpbeaverbuilder.com/beaver-builder-support/ for any follow-up related to your license etc.

    Thread Starter mbergenback

    (@mbergenback)

    Thanks for your help Jamie. Unfortunately, I’m having trouble updating Beaver Builder, and am not getting a response from my ticket. When I enter the license key I get an error saying “ERROR! We were unable to connect to the update server. If the issue persists, please contact your host and let them know your website cannot connect to updates.wpbeaverbuilder.com.” I would greatly appreciate your help, as we are in the middle of website updates and now Beaver Builder is completely not functional. πŸ™

    Thread Starter mbergenback

    (@mbergenback)

    I actually just received help internally to open up a traffic port that was blocking updates.wpbeaverbuilder.com from connecting to the server. Thanks for your help. This solved the issue!

    Plugin Contributor Jamie

    (@codente)

    That’s great to hear! πŸ™‚

Viewing 4 replies - 1 through 4 (of 4 total)
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