Support » Theme: Minamaze » Beautiful Theme, but could use some work.

  • I do really like the appearance of the theme. I’m having some cosmetic issues with my website and I’m hoping that switching over to Pro will fix them, but my concern is whether upgrading to Pro would be a fix to my cosmetic issues and whether it will be a seamless transfer, or would it create more problems? Both myself and my boss have tried to contact the developer through the actual website to get some questions answered before purchasing pro… but still no answer. Hoping this is not an indicator of their services.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Moderator Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Hi Adrian, it doesn’t look like you’ve opened a support request yet. You can do so here: https://wordpress.org/support/theme/minamaze#postform

    All support provided on WordPress.org is driven by volunteers, but still you should be able to get a decent level of support.

    I apologize! I’m not a WordPress guru by any means, but thanks for the help lol! If by chance I had a question specifically for the Pro Version of the Minamaze theme, should I post a question in the Support Forum as well?

    Moderator Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Oh if you were to ask a pro question it would be best to contact the author directly, as they’d really be the only people to answer your queries.

    Theme Author ThinkUpThemes

    (@thinkupthemes)

    Hi Adrian,

    Sorry we didn’t get a chance to reply to you sooner. It looks like we popped you an email on the 22nd over at our main site. We’re always on hand to help if you do need our support. Apologies if there’s been a slight delay in any response times.

    Thanks!

    I have the same problem now. I wanted to buy a pro version and had some pre-purchase questions last week, but still haven’t received an answer. I wrote directly on their webpage.

    Theme Author ThinkUpThemes

    (@thinkupthemes)

    Hi mirchonka,

    Thanks for reaching out. For questions about Minamaze Pro please do contact us from here:

    Contact

    If you didn’t receive a reply, please do check your junk folder. We do reply to all emails within 48 hours usually.

    Just a note, this support forum is purely for support related to Minamaze (free). If you want to get in touch it’s best to always do this via our main website or Facebook.

    Thanks!

    Wow, thank you very much for your quick reaction. I have tried 2 times on the thinkupthemes Prospective Customers contact form. I’ll try again now, watch for my message. Thanks, Sanja

    I got all the answers from the developers really quickly now. They really made an effort to explain everything I wanted to know.

    It looks like it was an issue with my email address, when I tried another email, they got my message and I got their answer right away.

    Good work ThinkUp!

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Beautiful Theme, but could use some work.’ is closed to new replies.