Be WEARY of Pro version

  • stevencavendish

    (@stevencavendish)


    1 month, 3 weeks ago

    This plugin is excellent, and its so good we purchased the pro version.
    That’s the good, now the bad.
    It appears their site went down the other day (error establishing connection to the database) and then, magically, our pro plugin ‘lost’ its license and stopped working until their site went back online.
    It seems absurd to me that developers create licensing checks that have no redundancy which can bring a website crashing to a halt.

Viewing 1 replies (of 1 total)
  • Plugin Author Trusty Plugins

    (@trustyplugins)

    1 month, 3 weeks ago

    Thank you for your feedback, and we appreciate your support in purchasing the Pro version of our plugin.

    We sincerely apologize for the inconvenience you faced during the issue with the license activation. We understand how frustrating it can be when a third-party service experiences downtime, and we’re grateful for your patience during that time.

    We strive to ensure that our licensing system is as reliable as possible, and we are actively working on improving it to prevent similar situations in the future. Our team is considering ways to add additional redundancy to avoid disruptions, and we’re committed to providing a seamless experience for our users.

    Please rest assured that this was an isolated incident, and our plugin is designed with the goal of providing value and reliability. If you ever encounter any issues again, please feel free to reach out to our support team, and we will do everything we can to assist you promptly.

    Thank you again for your feedback and for being a valued customer!

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this review.