Support » Plugin: Smush Image Compression and Optimization » Be careful with trial, I’ve paid loads of money for months without knowing it

  • They offer a trial 30 days pro version after I agreed to use it – they charged me a monthly amount 49$.

    I’ve been paying loads of money for months to this plugin without knowing it and without using it.

    I haven’t got any email saying they have started charging any amount of money but being charged in my credit card for months.

    I really hope this plugin pays back all this money if that’s a correct company.

    Trial is misleading, I recommend not to leave your card numbers to try this plugin !

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Predrag Dubajic WPMU DEV Support

    (@wpmudev-support1)

    Hi @fredbwp15,

    I’m sorry that you had issues with the membership on our site, however, please note that during the registration process you agreed to terms and services and there’s also separate step before the payment that states when your account will be billed if you don’t cancel your subscription during the trial period.

    If you have any questions about billing please don’t hesitate to contact our accounting team by using our contact form here: http://premium.wpmudev.org/contact/ to contact our account department. Select I have a billing question and they will help you there.

    Thank you,
    Predrag

    You charged few days ago, I’m not using the plugin, is it possible to refund me please ?

    Plugin Support Predrag Dubajic WPMU DEV Support

    (@wpmudev-support1)

    Hi @fredbwp15,

    I’m part of the tech support team and I’m afraid that we can’t handle any account related questions on wp.org, please use the contact form mentioned above to get in touch with our account department and they can help you further with this.

    Thank you,
    Predrag

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Be careful with trial, I’ve paid loads of money for months without knowing it’ is closed to new replies.