Contrary to your comment, if you've installed the plugin, you'd see that there's an email for non-PRO support available that you could have used to contact us. Look at the settings page. Further, the website has an email to contact us about payments. Could you send us anything that shows that you've actually purchased the PRO version? You have two email address to use in fact.
We tried to see what we could do to find out anything from the little information that you have put in your review; however, your account was created only today (1/28) and has no previous history besides what seems to be a comment you made at the same hour that has already been deleted by the mods.
We pride ourselves in our support and are quite surprised at this contradictory review. Take a look at some of the 5-star reviews we've received about offering weekend service for example. Again, we are very eager to verify your story, so please send us any thing to help match you to any transaction.