Title: batch CSV import
Last modified: March 26, 2024

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# batch CSV import

 *  Resolved [scrimie](https://wordpress.org/support/users/scrimie/)
 * (@scrimie)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/batch-csv-import/)
 * hi, I’ve recently upgraded the forms used for processing offline donations related
   to this URL contemplativeoutreach.org and now for no apparent reason our imports
   of batch transactiosn by CSV are failing.
 * Also, we do pay for the plugin via a third party and as such we do not have a
   login that allows us to access the priority support we pay for. Is there a way
   that you could resolve this so that priority support is made available via a 
   login linked to [matt@coutreach.org](https://wordpress.org/support/topic/batch-csv-import/matt@coutreach.org?output_format=md)?
 * THANKS

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
 * (@matheusfd)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/batch-csv-import/#post-17528735)
 * Hi, [@scrimie](https://wordpress.org/support/users/scrimie/).
 * Glad you reached out.
 * Before we go ahead, I would like to tell you a piece of important information:**
   unless the CSV is impeccable, GiveWP won’t import it.**
 * I encourage you to export a sample file you can find under donations > tools 
   > import > import donations and then fill the CSV with the information you need,
   and only after that, you export this new CSV file and import it to GiveWP:
 * ![Screenshot-2022-11-09-at-09-23-30.png](https://i0.wp.com/d33v4339jhl8k0.cloudfront.
   net/inline/36546/d63014192daacc7b9e68b87bb9fb1c76ed8c16d6/7b9608dafdfda262004f3cc4d1e7c987f9621550/
   Screenshot-2022-11-09-at-09-23-30.png?ssl=1)
 * When GiveWP tries to import those donations, it also verifies the kind of data
   that you are passing. So make sure everything is tidy and ordered properly.
 * Also, do not import anything that has an ID – form ID, user ID, any information
   related to an ID.
 * Now, about you buying our products from a third-party, we do not sell it through
   third-party services. What you are likely paying for is a nulled version of our
   add-ons.
 * We wrote an article to explain why this is unsafe. You can read it here: [https://givewp.com/nulled/](https://givewp.com/nulled/).
 * Feel free to reach out to us if you have any further inquiries or require additional
   assistance. We’re always happy to help!
 *  Thread Starter [scrimie](https://wordpress.org/support/users/scrimie/)
 * (@scrimie)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/batch-csv-import/#post-17529001)
 * Matheus, Thanks for your reply. We have been importing offline monthly donations
   for a couple of years – with occassional glitches. File integrity we have learned
   is vital. However, I am presently unable to import since upgrading the donation
   forms in our site. I can dry run successfully but the import does not complete.
   Further my import is creating items (donation forms) because the Donation Form
   ID or Title is not recognised are being related to exisiting items with that 
   ID or Title. I’d reallty appreciate some solid support to resolve this. THANKS
 * Is there no way to access priority support by verifying that we are customers?
   The third party supplier is iZoox LLC, izoox.com
 *  Thread Starter [scrimie](https://wordpress.org/support/users/scrimie/)
 * (@scrimie)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/batch-csv-import/#post-17530709)
 * I’ve been able to direct this to Priority Support TY

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘batch CSV import’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [scrimie](https://wordpress.org/support/users/scrimie/)
 * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/batch-csv-import/#post-17530709)
 * Status: resolved