Support » Plugin: osTicket Connector » Basic Questions

  • Resolved michele3000

    (@michele3000)


    I am quite a beginner so I can’t figure out a few probably very basic things, so this might also help othere folks.

    My OsTicket installation does not have a ticket.json file in the API folder. Is that normal? Is it created automatically?

    I checked “Saves result of creation of ticket into log file” – Where is the log file?

    Your screenshot is showing Contact Form 7?
    Can I use a conventional html form? With action post?

    Thanks a lot

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author SCAND

    (@scandltd)

    Hi.

    See answers below.

    > My OsTicket installation does not have a ticket.json file in the API folder. Is that normal? Is it created automatically?
    Yep, it’s normally. it’s just an endpoint like https://<os-ticket-host>/ticket.json which will be processed by osTicket.

    > I checked “Saves result of creation of ticket into log file” – Where is the log file?
    /wp-content/plugins/scand-osticket-connector/osticket-connector.log

    > Can I use a conventional html form? With action post?
    Yes, you can, but with one condition – you should trigger ‘wp_mail’ hook (https://developer.wordpress.org/reference/hooks/wp_mail/) because our plugin based on it. There is a possibility to do it via AJAX (https://codex.wordpress.org/AJAX_in_Plugins).

    Thanks.

    Best regards,
    SCAND Team

    Thank you very much for your answers but I can’t get it to work.
    Although I have set everything up like in your screenshots the form seems to only send out the email and no log files are created

    Plugin Author SCAND

    (@scandltd)

    Hi.

    There may be many situations why this does not work.
    Could you contact us via wordpress@scand.com?

    Thanks.

    Best regards,
    SCAND Team

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Basic Questions’ is closed to new replies.