Basic gallery stopped working

  • protasov2023

    (@protasov2023)


    1 year, 11 months ago

    About a month ago, the Basic gallery and galleries of other plugins-additions to Elementor stopped working. Photos are added in the admin panel, but are not shown on the site page. I waited for updates, updated everything, but the problem was not solved. I disabled all plugins except Elementor – without it, the images are displayed on the site. What could be the problem?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Milos

    (@miloss84)

    1 year, 11 months ago

    If you’re experiencing issues with the Basic gallery and other plugins/add-ons in Elementor not displaying images on your site, there are several potential reasons for this problem. Here are some troubleshooting steps you can take to identify and resolve the issue:

    1. Plugin Conflict:
      • You mentioned that disabling all plugins except Elementor resolves the issue. Try reactivating each plugin one by one to identify the specific plugin causing the conflict. This will help you pinpoint the source of the problem.
    2. Theme Compatibility:
      • Switch to a default WordPress theme (such as Twenty Twenty-One or Twenty Twenty-Two) temporarily to check if the issue persists. If the images display correctly with the default theme, it might be a compatibility issue with your current theme.
    3. Elementor Version:
      • Ensure that both WordPress and Elementor are updated to the latest versions. Outdated versions may cause compatibility issues. Check for updates in the WordPress dashboard and update accordingly.
    4. Memory Limitations:
      • Low PHP memory limit can also lead to display issues. Check your server’s PHP error logs for any memory-related errors. You can increase the PHP memory limit in your wp-config.php file or contact your hosting provider for assistance.
      phpCopy codedefine('WP_MEMORY_LIMIT', '256M');
    5. JavaScript Errors:
      • Inspect your browser’s console for any JavaScript errors. Elementor heavily relies on JavaScript, and errors in the console can provide clues about the issue.
    6. Browser Cache:
      • Clear your browser cache or try accessing the site using an incognito/private browsing window to rule out any caching issues..
    Thread Starter protasov2023

    (@protasov2023)

    1 year, 11 months ago

    1. Plugin Conflict:
      I disabled all plugins – the images are shown on the site, then I turned on only Elementor – the images disappeared.
    2. Theme Compatibility:
      I’m using Hello Elementor 3.0.1. I installed Twenty Twenty-One – the problem was not solved.
    3. Elementor Version:
      WordPress and Elementor have been updated to the latest versions. I updated everything that could be updated.
    4. Memory Limitations:
      I looked at the hosting – there are two errors that do not relate to the problem of lack of memory.
    5. JavaScript Errors:
      No errors found.
    6. Browser Cache:
      I tried all the options – it didn’t help.

      I can give someone access to the site to check it out, if possible.
    Thread Starter protasov2023

    (@protasov2023)

    1 year, 11 months ago

    @miloss84 I’m really looking forward to the answer, because if I don’t solve the problem, I’ll be fired from my job.

    Plugin Support Milos

    (@miloss84)

    1 year, 11 months ago

    Hi there,

    Did you change your domain URL or add an SSL certificate to your site?

    You can try our feature replace url feature – Clicking the Elementor > Tools > Replace URLs link will open a new tab and take you to a settings page inside Elementor. You’ll want to copy the Old URL and New URL values and add them to this settings page. Once you’ve added the URLs, click the Replace URL button. Now you’re done!

Viewing 4 replies - 1 through 4 (of 4 total)

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