Support » Plugin: Mobile Contact Bar » Bar Not Appearing at All

  • Resolved leahzins


    Hi there,

    I installed this on a couple of different sites and one site it’s working and on the other it is not.

    Site with bar appearing:

    On the site where it’s working, I get this message at the top: “The plugin needs to migrate your contacts and settings to version 2, and upgrade Font Awesome to version 5.” and the Display on Devices is set to “disable” (Confusing since it’s showing up on mobile. I only checked the settings because I wanted to match them on the site where the plugin isn’t working). Also on this site, in the Contact List area the only thing that is checked is the email, but the phone, text and youtube icons are appearing on the front end (these are the three icons I originally filled in and want to appear).

    Site where bar is not appearing:
    The site where it’s not working, the Display on Devices is set to “mobile”, but it’s not appearing on the front end at all. Here I have the phone and text option filled in.


    The page I need help with: [log in to see the link]

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  • Plugin Author anna.bansaghi


    Hi @leahzins,

    I am happy you are using the plugin on more sites.

    First site

    I have checked your site, and there is another plugin – Photo Gallery – which requires Font Awesome 4.x. DO NOT run the updater on this site, because Font Awesome 4.x and 5.x are incompatible, they are ruining each other.

    Why the MCB admin page settings and the front-end bar do not match?
    It should be a temporary stage within the upgrading process: the admin page filled with default settings while the bar is rendered with your existing settings using FA 4 on the front-end. Normally after running the updater, the admin page will be filled with your settings, the bar will be rendered with FA 5, and so the admin and front-end will be consistent.

    I think that the Photo Gallery plugin will be updated to FA 5 soon, so you can run the MCB plugin updater too.

    Second site

    I can see a phone and a texting icon on my phone, it seems working now.

    Let me know if you need more help.

Viewing 1 replies (of 1 total)
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