Hi @richgraphix
Thank you for your feedback! I’m glad to hear that HashBar is working well for you except the nag.
I sincerely apologize for the persistent nag—that’s definitely not the experience we want for our users. Can you please tell us when the nag appears? For example, does it show up on every page load, or at specific times? This will help us pinpoint the issue and resolve it as soon as possible.
Your input is greatly appreciated, and we will definitely address this issue. Looking forward to your response!
Thanks!
Alberuni
Thanks for your response, @alberuni-azad
The nag appears on every page of the admin panel, even if I clicked the close “x”, or one of the three other interactions it presents. Every refresh or admin page shows this nag. On some pages, it interferes with the layout (such as dedicated plugin pages like my ADA dashboard).
Several other plugins on the same site have similar nags (such as CF7), but these go away after interacting – so maybe its AJAX or cookie-related, but it doesn’t appear to be a problem on my end.
Hi @richgraphix
Thanks for explaining the issue. We are checking the issue and will give you an update once it is identified and solved.
Hi @richgraphix
We’ve tested the plugin on multiple servers but couldn’t replicate the exact issue you reported. However, we’ve released an update that addresses a potential cause of the problem. Hopefully, the issue no longer persists.
If you could try using the updated version again, we would greatly appreciate it.
Thanks!
Thanks for your support @alberuni-azad
I tried removing other plugins to test if something was conflicting, but nothing seemed to help. Still, if you can’t duplicate the issue, it probably is something on my site. I appreciate your efforts. Ultimately I got rid of the notification using the following code in my functions file.
function remove_hashbar_rating_notice() {
remove_action(‘admin_init’, ‘hashbar_show_rating_notice’);
}
add_action(‘init’, ‘remove_hashbar_rating_notice’);
Since I already reviewed, the notification doesn’t help, and I don’t really have the budget to go digging through to find the conflict for something that isn’t effecting UX.
Thanks again.
@richgraphix You are most welcome! I really appreciate your time to check the plugin and updating the review.
However, we’re keen on getting to the bottom of this.
For further investigation, could you please create a support ticket on our website whenever you get some free time? You can do so by visiting https://hasthemes.com/contact-us
This will help us identify what exactly is contributing to the issue while providing you with the best possible solution.
Thanks!
