Title: Bar Code Scanner Error on Android Note 5
Last modified: September 1, 2016

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# Bar Code Scanner Error on Android Note 5

 *  Resolved [bgolden](https://wordpress.org/support/users/bgolden/)
 * (@bgolden)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/bar-code-scanner-error-on-android-note-5/)
 * Just installed mobile app. When tapping the “Scan Barcode” button, I get an error,“
   Sorry, the Android camera encountered a problem. You may need to restart the 
   device.”
 * I restarted the phone but still getting same error. Please advise. Thank you 
   for a great plugin and app!
 * [https://wordpress.org/plugins/ticket-tailor/](https://wordpress.org/plugins/ticket-tailor/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Lorant](https://wordpress.org/support/users/lorant/)
 * (@lorant)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/bar-code-scanner-error-on-android-note-5/#post-7525060)
 * Hi There,
 * Thank you for your message.
 * This is not really related to our check-in app but I’ve found this online. Seems
   the most common cause to this type of error is the permissions
    go to “Security”
   app, and then go to permission >> Mannage App Permissions >> Use camera , and
   then checkbox it.
 * Many Thanks
 *  Thread Starter [bgolden](https://wordpress.org/support/users/bgolden/)
 * (@bgolden)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/bar-code-scanner-error-on-android-note-5/#post-7525061)
 * Thank you! That worked!!!!!
 *  Plugin Author [Jonny White (from Ticket Tailor)](https://wordpress.org/support/users/tickettailor/)
 * (@tickettailor)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/bar-code-scanner-error-on-android-note-5/#post-7525194)
 * Resolved.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Bar Code Scanner Error on Android Note 5’ is closed to new replies.

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 * 3 replies
 * 3 participants
 * Last reply from: [Jonny White (from Ticket Tailor)](https://wordpress.org/support/users/tickettailor/)
 * Last activity: [9 years, 8 months ago](https://wordpress.org/support/topic/bar-code-scanner-error-on-android-note-5/#post-7525194)
 * Status: resolved