Support » Plugin: Simple Banner » Banner not showing

  • Resolved ebto

    (@ebto)


    Hi @rpetersen29

    we are having an issue with the banner on our site. The banner does not show, even though all settings are correct. Preview works. The banner worked perfectly before, but now it doesn’t.
    We have tried to unplug the plugin, deactivate it, but it didn’t help.

    Hope you can help

    BR
    Ebru

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author rpetersen29

    (@rpetersen29)

    Hi @ebto
    Sorry for the delay. I see that you’ve deactivated the plugin for now. If you want to reactivate it, just set it as hidden and i can diagnose the issue. Thanks.

    Plugin Author rpetersen29

    (@rpetersen29)

    I’m setting this topic to resolved and will unset it again when/if you update your site.

    Thread Starter ebto

    (@ebto)

    hi @rpetersen29

    I deactivated the plugin the same day, as you answered.

    I tried it again now, and it still doesn’t work on our site

    Plugin Author rpetersen29

    (@rpetersen29)

    Hi @ebto Sorry for the delay, if you activate the plugin and set it to hidden i can diagnose the issue and provide a solution.

    Plugin Author rpetersen29

    (@rpetersen29)

    Sorry i see that it is activated. You have some other plugin that is commenting out a lot of the necessary code. I’m seeing this specifically:

    
    <!-- <script type='text/javascript' src='https://www.nordictailors.com/wp-content/plugins/simple-banner/simple-banner.js?ver=2.8.0' id='simple-banner-script-js'></script> -->
    

    the <!-- --> means its commented out and not loading, which will cause the banner not to show at all. I would look through any optimization plugins you have and see if you can block Simple Banner from being included in those optimizations.

Viewing 5 replies - 1 through 5 (of 5 total)
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