Support » Plugin: CookieYes | GDPR Cookie Consent & Compliance Notice (CCPA Ready) » Banner not “popping up” from bottom

Banner not “popping up” from bottom

  • Resolved misterbates

    (@misterbates)


    1 year, 10 months ago

    When I navigate to my website I don’t get a cookie banner popping up from the bottom. Instead, I get some text off to the left with a continue button that doesn’t continue when I click it (see this picture Picture of banner not popping up).

    Has anyone else encountered this? How can I fix it?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author webtoffee

    (@webtoffee)

    1 year, 10 months ago

    Hi @misterbates,

    It seems there is a caching issue. Please try clearing the cache.

    Thread Starter misterbates

    (@misterbates)

    1 year, 10 months ago

    Hi. Thanks for your reply and that’w what I thought too.

    So I cleared the cache on my PC (and tried it from another that hadn’t browsed to the site before) – same issue.

    I’m hosted by StableHost and have turned off all LiteSpeed caching (as far as I can see). Is there anything else I can try?

    Plugin Author webtoffee

    (@webtoffee)

    1 year, 10 months ago

    Hi @misterbates,

    Please open the page source from browser and you can still see <!– Page generated by LiteSpeed Cache 3.5.0.2 on 2020-10-06 18:55:23 –> in the page which means it is still a cached page from the mentioned date.

    Thread Starter misterbates

    (@misterbates)

    1 year, 10 months ago

    Perfect! I used the troubleshooting guide on the litespeed website to figure out how to really purge the cache and how to disable/re-enable features and it seems to have fixed the problem!

    Thanks for your help, and I’m glad the issue could be fixed as a really like the way you’ve implemented the cookie consent with an option to revisit the consent from a pop-up at bottom at any time after consent.

    Keep up the great work!

    Plugin Author webtoffee

    (@webtoffee)

    1 year, 10 months ago

    Hi @misterbates,

    That’s fantastic. Leave us a review if you like our plugin.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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