Support » Theme: Senses Lite » Banner broken + no comment notification happening

  • (1) My banner disappeared from my website home page sometime in the last week. I reloaded the banner (the kangaroo image) and it no longer fits the screen. The image is massive (out of proportion to the rest of the page) and has a grey line across the top (as in not filling height).

    By turning off “Jetpack/settings/media/speed up images and photos” I can make the image smaller, but then there is grey space to the right and top of the image so the proportion is still out (at the moment this setting is turned back on).

    My image is the recommended size (2560 x 625, jpg format).

    (2) When visitors to my blog leave a comment I don’t receive an email notifying me there has been a comment left. I know I can check but I don’t want to have to visit my page everyday on the off-chance a comment has been left.

    THank

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Theme Author Shaped Pixels

    (@shaped-pixels)

    Hello ajblythe,

    Front Page banner images are normally bigger for a showcase effect. The size used on the demo is 2560 x 625pixels. This will accommodate large screens, but will adjust in size as the screen becomes smaller.

    Inner Page images are smaller, so I would recommend something like 2560 pixels in width, but your site can also be any height you want.

    Well you can customize by adding the following css inside the aditional css section of your customizer;

    .textwidget p {
        margin: 0;
    }
    .textwidget img{
        width: 100%;
    }
    .widget .widget-title {
        display: none;
    }

    Regarding comments, please check the settings. You can refer here Comments Notification

    Thanks!

    • This reply was modified 8 months, 2 weeks ago by  Shaped Pixels.

    Thanks for your prompt response! Adding the css seems to have fixed the problem. Odd that it needed it now (the image I am using had been on the web site front page for the past year and worked perfectly). Very grateful!

    My comment settings were set correctly to receive notifications, they just aren’t coming =(

    Theme Author Shaped Pixels

    (@shaped-pixels)

    Hello ajblythe,

    Regarding comments notification,
    1. Make sure you are the author on the post where the comments are posted.
    2. Check the Settings → Discussion page to confirm email notifications are turned on.
    3. Check the spam/junk folder in your email.
    4. Also check if there are any conflicting plugins you’ve been using.

    Are the comments shown on your Dashboard>>Comments ?
    Let us know.

    Thanks!

    Regarding your list:

    1. I’m the author (no-one else has access either)
    2. Email notifications were and are still turned on
    3. Nothing has been coming through spam (I check it every day)
    4. Not sure how to check if there are any conflicting plugins?

    And yes, comments are showing on the Dashboard>>Comments

    Appreciate your suggestions. Thank you!

    Theme Author Shaped Pixels

    (@shaped-pixels)

    Have you gone through Comments Notification ?
    Were you receiving the notifications earlier?
    Regarding plugin conflict if you’ve used any third party plugin/s you can deactivate one by one and check if there is an issue.

    Thanks!

    I had followed “comments notification” to check I had the correct things checked to received comments (I did).

    I was receiving notifications earlier.

    I haven’t added any plugins to the site since I built it, so notifications were working with all the plugins I had.

    When I first created my website I had trouble getting email notification to work and it took some fiddling (I can’t now remember what it was that fixed it initially), but it had been working okay since then.

    Appreciate your help and patience!

    Theme Author Shaped Pixels

    (@shaped-pixels)

    Hello ajblythe,

    Please consult your hosting provider if there are issues regarding SMTP server.
    For instance you may visit here

    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
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