Support » Plugin: Complianz - GDPR/CCPA Cookie Consent » Banner always shown

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  • Thread Starter anselmo

    (@anselmo)

    Now it’s working. Thank you Rogier

    Thread Starter anselmo

    (@anselmo)

    Super support, thanks again

    Hi @riccarbi, @anselmo

    Could you check the following, for example in Chrome;

    1. Visit your website incognito
    2. Make a choice on the banner
    3. Click on the lock in the front of your URL and see if the complianz_consent_status cookie is on the right path, if using a subfolder it should refer to the subfolder. And check if the cookie is valid longer than just 1 session.

    Unfortunately, Chrome works for me as well.

    regards Aert

    Done. My website is bilingual and uses WPML, the problem arises with my secondary language only (whose pages are located in a /it/ subfolder). (https(://)www.inexhibit.com/ and https(://)www.inexhibit.com/it/).
    In incognito (Chrome) everything works fine in both primary and secondary language.
    In normal mode, the primary language works fine, while the secondary language pages always show the banner irrespectively of the user’s consent. Furthermore, in normal mode and navigating the /it subfolder pages, the complianz_consent_status and the complianz_policy_id cookies are listed two times each, one time pointing to the main folder and the second time to the secondary language subfolder. In incognito mode, they appear one time only, pointing to the subfolder as expected.

    Therefore, the problem is possibly related to a conflict between the subfolder structure of secondary languages in WPML and the latest version of Complianz.

    Please, can you tell me where I can download an older version of Complianz to check whether the problem is related to the latest version or not?

    • This reply was modified 10 months, 3 weeks ago by riccarbi.
    • This reply was modified 10 months, 3 weeks ago by riccarbi.
    • This reply was modified 10 months, 3 weeks ago by riccarbi.
    • This reply was modified 10 months, 3 weeks ago by riccarbi.
    • This reply was modified 10 months, 3 weeks ago by riccarbi.
    • This reply was modified 10 months, 3 weeks ago by riccarbi.

    PS. I replaced the installed 4.9.1 version of the plugin with the one in the WordPress repository as suggested but it didn’t make any difference, unfortunately

    Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    @riccarbi, your issue is a different one from the original poster. As the plug-in now places cookies on the home_url, not just the root, and wpml with subdirectories changes the home_url to /Lang, your cookies are placed on the ‘it’ sub folder. When you change the language, the banner appears again.

    You can download a previous version here:
    https://wordpress.org/plugins/complianz-gdpr/advanced/

    We will release a fix for this in a few days, excluding wpml and polylang from the cookiepath change.

    Happy to heat that, @rogierlankhorst. For the time being, I’ve installed the 4.8.2 version which works fine.
    Thank you for your great work!

Viewing 6 replies - 16 through 21 (of 21 total)
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