Support » Plugin: WooCommerce » Bank transfer goes automatically to confirmed

  • Resolved nonprofit


    Hello, my issue is that when a user chooses pay using direct bank transfer in my orders admin page it is automatically set to completed which of course shouldn’t be the case as i have to verify that manually. I’m using the theme wpresidence. Appreciate any help 🙂

    The page I need help with: [log in to see the link]

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  • Plugin Support Stuart Duff


    Automattic Happiness Engineer

    Hey @nonprofit,

    When testing the default WooCommerce BACS ( Direct Bank Transfer ) payment gateway when an order is created by a customer going through the checkout process the order status is set to On-Hold and not Completed.

    Screenshot of testing

    Image Link:

    If your order are being set to Completed that indicates something on your site outwith of the WooCommere plugin itself is altering the order status, possibly some code from another plugin, your theme or custom code which has been added.

    I’d suggest carrying out a conflict test on your site to try and locate the culprit. This document below offer guidance on how to conflict test on a WordPress installation.

    I hope this helps.

    Plugin Support laceyrod


    Automattic Happiness Engineer

    Hi @nonprofit,

    Since we haven’t heard back from you, I’m going to mark this thread as Resolved now. Please feel free to open a new one if you have any further questions.


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