Hey @usersixsixsix,
We had a limit on the total number of sites you can add to your account yearly. These limits vary depending on the subscription you choose. We have recently made changes to this and these limits do not apply to the users on our newer subscriptions.
We can help refresh the limits. Please write to us at support[@]malcare[.]com, and we will help you further.
You are a liar.
For starters, your limit is not on a yearly basis but on the subscription period. For your annual subscriptions, the period is a year. For lifetime licenses the period is “forever”.
Also, you don’t disclose what the limit is.
And I have already been told that you will not refresh the limit again.
Hey @usersixsixsix,
Thank you for your reply.
We allow some way for our customers to remove a website and add another website because we understand that sometimes another website is more important. But if we do not limit this, it can be abused. Therefore, we’ve added limits.
You’re on a 5-website AppSumo plan & while there should be no limit since you’re on a lifetime plan, the limits were placed globally across all our plans to avoid such situations.
Our team has discussed this internally, and we did not consider AppSumo lifetime customers in these limits, which has caused all the confusion you’re facing. We’ve removed the limits on AppSumo lifetime users, and this should never be an issue for you in the future.
If you have any feedback on this, please don’t hesitate to let us know. We’ll be happy to address it.