• Nate Hoffelder

    (@usersixsixsix)


    I would be careful about giving Malcare / Blogvault your money. A few years back they sold a “lifetime” license via Appsumo, but they neglected to tell us that they were secretly limiting the number of sites you can add to and remove from your Malcare account. The only way you learn about the limit is when you encounter it when trying to add a site to your account.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Sai Sanjay G

    (@saisanjayg)

    Hey @usersixsixsix,

    We had a limit on the total number of sites you can add to your account yearly. These limits vary depending on the subscription you choose. We have recently made changes to this and these limits do not apply to the users on our newer subscriptions.

    We can help refresh the limits. Please write to us at support[@]malcare[.]com, and we will help you further.

    Thread Starter Nate Hoffelder

    (@usersixsixsix)

    You are a liar.

    For starters, your limit is not on a yearly basis but on the subscription period. For your annual subscriptions, the period is a year. For lifetime licenses the period is “forever”.

    Also, you don’t disclose what the limit is.

    And I have already been told that you will not refresh the limit again.

    Plugin Support Sai Sanjay G

    (@saisanjayg)

    Hey @usersixsixsix,

    Thank you for your reply.

    We allow some way for our customers to remove a website and add another website because we understand that sometimes another website is more important. But if we do not limit this, it can be abused. Therefore, we’ve added limits.

    You’re on a 5-website AppSumo plan & while there should be no limit since you’re on a lifetime plan, the limits were placed globally across all our plans to avoid such situations.

    Our team has discussed this internally, and we did not consider AppSumo lifetime customers in these limits, which has caused all the confusion you’re facing. We’ve removed the limits on AppSumo lifetime users, and this should never be an issue for you in the future.

    If you have any feedback on this, please don’t hesitate to let us know. We’ll be happy to address it.

Viewing 3 replies - 1 through 3 (of 3 total)
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