Badge on single product page

  • Resolved lpclimbing

    (@lpclimbing)


    4 months, 2 weeks ago

    I have enabled the setting, but I still only get the badge on the product list.

    Thank you.

    • This topic was modified 4 months, 2 weeks ago by lpclimbing.
Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author InnoCodia

    (@shopmanagerx)

    4 months, 2 weeks ago

    Hi @lpclimbing

    Thank you for reaching out. To help us investigate why the badge is only showing on the product list and not on the single product page, could you please provide the following:

    1. Which theme are you using?
    2. Are you using any additional plugins or page builders for the single product page?
    3. The badge configuration — a screenshot or a short video showing your setup would be very helpful.

    You can share the screenshot or video through our support contact page here. Once we have these details, we’ll be able to assist you more accurately.

    Thank you for your cooperation!

    Thread Starter lpclimbing

    (@lpclimbing)

    4 months, 2 weeks ago

    I’m using Elementor and Hello Elementor theme.

    View post on imgur.com
    • This reply was modified 4 months, 2 weeks ago by lpclimbing.
    Plugin Author InnoCodia

    (@shopmanagerx)

    4 months, 2 weeks ago

    Can you please give us your site link?

    Thread Starter lpclimbing

    (@lpclimbing)

    4 months, 2 weeks ago

    https://lappasclimbing.com/product-category/vertical/glue_in/arrow_ti/

    the best seller badge in this link is made by your plugin and the green one by woocommerce

    Plugin Author InnoCodia

    (@shopmanagerx)

    4 months, 2 weeks ago

    Hi @lpclimbing,
    It looks like this might be a site-specific issue. Our development team is currently reviewing it and will do their best to identify and solve the problem as quickly as possible.

    Thank you for your patience and cooperation while we work on this!

    Plugin Author InnoCodia

    (@shopmanagerx)

    4 months ago

    Hello @lpclimbing,

    We have recently released a new fix update for the plugin.
    Please update to the latest version and check if the issue is resolved.

    If the problem continues after updating, please let us know so we can investigate further and assist you as quickly as possible.

    Thank you!

    Thread Starter lpclimbing

    (@lpclimbing)

    4 months ago

    The issue persists. Thank you so much for you effort

    Plugin Author InnoCodia

    (@shopmanagerx)

    4 months ago

    Hello @lpclimbing,

    We are really sorry to hear that. We have released a new version of the plugin — could you please update to the latest version and check if the issue is resolved?

    If the problem still persists, please open a support ticket from here. We will collect more details and investigate the issue further.

    Thank you again for your patience.

    Thread Starter lpclimbing

    (@lpclimbing)

    4 months ago

    I can confirm that with the latest update badges appear inside the single product page. Thank you!

    • This reply was modified 4 months ago by lpclimbing.
    Plugin Author InnoCodia

    (@shopmanagerx)

    4 months ago

    Great to hear that everything is working fine now! Thank you so much for confirming it, and we truly appreciate your patience during the process.

    If you ever need any help again, feel free to let us know — we’re always here to support you.

Viewing 10 replies - 1 through 10 (of 10 total)

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