• Yesterday i did backup, today i wanted to restore but i got database error. Backup completed. I cant open website. I don’t know how i will backup my website. I believed to this plugin! My advice to everyone use another backup plugin for make sure safe

    • This topic was modified 1 year, 8 months ago by frankbaku.
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  • Plugin Support tonyrobins

    (@tonyrobins)

    Hi @frankbaku

    Really sorry about the inconvenience, and we truly appreciate your trust in us!

    Please send us the debug zip from the plugin’s “Debug” tab or please post the issue here with more details, we will try our best to help identify and solve the problem!

    P.S.
    The plugin is now pretty stable with 30+ releases and 20000+ active installations. 99% of the issues we receive now are related to the users server resources and configurations. That’s why we need the information to reproduce the issue.

    We look forward to your update!

    Thank you and Happy New Year!

    • This reply was modified 1 year, 8 months ago by tonyrobins.
    Thread Starter frankbaku

    (@frankbaku)

    Sorry for bad review. I was angry when i lost everything. Fortunately i backup sql database file manually couple of days ago. Sorry but i will not use your plugin anymore. I am sure you will do best. Thanks for everything. Happy New Year 🙂

    Plugin Support tonyrobins

    (@tonyrobins)

    Hi @frankbaku

    We fully understand you and we apologize again!

    If you want, we can still help look into the issue so that you can continue to use WPvivid Backup plugin without having to spend time finding and testing another backup solution.

    Also, that’s so kind and generous of you to change your rating, we really appreciate it!

    All the Best!

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