Title: BAD_REQUEST: INTENT_MISMATCH Error Last modified: August 26, 2020 --- # BAD_REQUEST: INTENT_MISMATCH Error * Resolved [thalights](https://wordpress.org/support/users/thalights/) * (@thalights) * [5 years, 7 months ago](https://wordpress.org/support/topic/bad_request-intent_mismatch-error/) * Lately I have been getting 3-4 of the following errors: “Square Payment Failed( Status code BAD_REQUEST: INTENT_MISMATCH) Order status changed from Pending payment to Failed.” After doing more digging im unable to find what the cause of this error is. Please advise so I can dig deeper. Thanks! Viewing 5 replies - 1 through 5 (of 5 total) * [Elvira K.](https://wordpress.org/support/users/treibalen/) * (@treibalen) * [5 years, 7 months ago](https://wordpress.org/support/topic/bad_request-intent_mismatch-error/#post-13315979) * Hi there [@thalights](https://wordpress.org/support/users/thalights/), * Thanks for reaching out! * Did you notice any patterns in which orders failed? Are they created by guests or registered users? Were you able to replicate it by placing a test order? * Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response. * Cheers! * Thread Starter [thalights](https://wordpress.org/support/users/thalights/) * (@thalights) * [5 years, 7 months ago](https://wordpress.org/support/topic/bad_request-intent_mismatch-error/#post-13318972) * No patterns noticed. Orders are created by guests and no I cannot replicate it but it is happening frequently enough. * ``` ### WordPress Environment ### WordPress address (URL): https://tlgacademy.com Site address (URL): https://tlgacademy.com WC Version: 4.4.1 REST API Version: ✔ 1.0.15 WC Blocks Version: ✔ 3.1.0 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.4.0 Log Directory Writable: ✔ WP Version: 5.5 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: nginx/1.14.0 PHP Version: 7.4.9 PHP Post Max Size: 750 MB PHP Time Limit: 300 PHP Max Input Vars: 3000 cURL Version: 7.58.0 OpenSSL/1.1.1g SUHOSIN Installed: – MySQL Version: 5.7.31-0ubuntu0.18.04.1 Max Upload Size: 500 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 4.4.1 WC Database Prefix: tlg_ Total Database Size: 141.93MB 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nav_menu_item: 12 oembed_cache: 4 page: 48 post: 7 product: 7 production_request: 2 project_management: 1 racemailtemplate: 1 revision: 1042 shop_coupon: 22 shop_order: 601 shop_order_refund: 7 stec_calendar: 1 stec_event: 5 wc_zapier_feed: 1 wfacp_checkout: 9 wfocu_funnel: 2 wfocu_offer: 2 wpcf7_contact_form: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (26) ### ActiveCampaign for WooCommerce: by ActiveCampaign – 1.2.11 – Installed version not tested with active version of WooCommerce 4.4.1 Advanced Custom Fields PRO: by Elliot Condon – 5.9.0-beta3 Better Search Replace: by Delicious Brains – 1.3.3 Code Snippets: by Code Snippets Pro – 2.14.0 Disable "BIG image" Threshold: by Jonathan Desrosiers – 1.0 Disable Comments: by WPDeveloper – 1.11.0 Elementor Pro: by Elementor.com – 3.0.0 Elementor: by Elementor.com – 3.0.2 MonsterInsights - eCommerce Addon: by MonsterInsights Team – 7.3.7 MonsterInsights Pro: by MonsterInsights – 7.12.2 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4.4.1 eForm - WordPress Form Builder: by WPQuark – 4.14.1 WP Mail SMTP Pro: by WPForms – 1.9.0 WPS Hide Login: by WPServeur NicolasKulka tabrisrp – 1.5.6 ### Inactive Plugins (19) ### ACF Dropzone: by Jörn Lund – 1.1.2 ACF Frontend (Premium): by Shabti Kaplan – 2.5.23 ACF MultiStep: by Cat's Plugins – 1.0.0 Advanced Custom Fields: Audio Video Player: by Virgilio Ragazzi – 1.0 Advanced Custom Fields: International Telephone Input: by Jony Hayama – 1.1.0 Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.5 Contact Form 7: by Takayuki Miyoshi – 5.2.2 Contact Form 7 Styler for Divi: by Divi People – 1.1.6 Custom Post Type UI: by WebDevStudios – 1.8.0 Ele Custom Skin: by Dudaster.com – 3.0.0 Elfsight Logo Showcase CC: by Elfsight – 1.0.0 Facebook for WooCommerce: by Facebook – 2.0.1 – Installed version not tested with active version of WooCommerce 4.4.1 Indeed Ultimate Membership Pro: by WPIndeed Development – 9.1 Stachethemes Event Calendar: by Stachethemes – 3.0.9 Subscriptio: by 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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop base: #206 - /shop/ Cart: #207 - /cart/ Checkout: ❌ Page does not contain the shortcode. My account: #209 - /my-account/ Terms and conditions: #612 - /shop/submission-disclaimer-and-guidelines/ ### Theme ### Name: Hello Elementor Version: 2.3.0 Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Square ### Environment: Production Tokenization Enabled: – Debug Mode: Save to Log ### Action Scheduler ### Complete: 4,470 Oldest: 2020-07-26 19:37:38 +0000 Newest: 2020-08-26 18:19:17 +0000 Pending: 4 Oldest: 2020-08-26 19:19:17 +0000 Newest: 2020-08-31 20:15:17 +0000 ### WooCommerce Zapier ### Database Version: ✔ 12 Detailed Logging Enabled: Yes Legacy Mode Disabled: ✔ Yes SSL: ✔ Yes REST API Authentication Key(s): ❌ 0 Task History Record Count: ✔ 1032 Webhook #36: Zapier #96381796 - Status: active - Trigger: order.paid - Delivery Count (Last 30 Days): 19 Webhook #33: Zapier #88305354 - Status: active - Trigger: order.updated - Delivery Count (Last 30 Days): 155 Webhook #31: Zapier #93803721 - Status: active - Trigger: order.created - Delivery Count (Last 30 Days): 214 Webhook #24: Zapier #86570326 - Status: disabled - Trigger: order.updated - Delivery Count (Last 30 Days): 0 Webhook #22: Zapier #90364415 - Status: active - Trigger: order.created - Delivery Count (Last 30 Days): 214 Webhook #19: Zapier #88305354 - Status: disabled - Trigger: order.updated - Delivery Count (Last 30 Days): 0 Webhook #18: Zapier #86570326 - Status: disabled - Trigger: order.updated - Delivery Count (Last 30 Days): 0 Deleted Webhook Delivery Count: 430 ``` * Thread Starter [thalights](https://wordpress.org/support/users/thalights/) * (@thalights) * [5 years, 7 months ago](https://wordpress.org/support/topic/bad_request-intent_mismatch-error/#post-13329456) * Bump. I’m also getting the following errors : CARD_TOKEN_USED: Card nonce already used; please request new nonce. I have read that such issues are usually theme related so I changed themes to woocommerce storefront and the issue still persists. this is costing us a lot of $ so can someone please help out asap. * [Elvira K.](https://wordpress.org/support/users/treibalen/) * (@treibalen) * [5 years, 7 months ago](https://wordpress.org/support/topic/bad_request-intent_mismatch-error/#post-13338395) * Hi there [@thalights](https://wordpress.org/support/users/thalights/), * Thanks for getting back to us with additional information. I understand that we’re dealing with two different errors here: * – “Square Payment Failed (Status code BAD_REQUEST: INTENT_MISMATCH) Order status changed from Pending payment to Failed.” which appears in Order Notes for failed order * – “CARD_TOKEN_USED: Card nonce already used; please request new nonce.” Does it also appear in Order Notes? * In any case, please check if Debug logging has been enabled in **WooCommerce > Settings > Payments > Square** * Link to image: [https://d.pr/i/SwW3xc](https://d.pr/i/SwW3xc) * If it’s been enabled before, please check logs for failed orders in WooCommerce > Status > Logs > choose `square_credit_card` for the day when it happened from the drop-down: * Link to image: [https://d.pr/i/eNZDfM](https://d.pr/i/eNZDfM) * If logging wasn’t enabled, please enable it and wait for the issue to happen again. Please send us the logs for further investigation via pastebin.com link but don’t forget to redact any personal and sensitive information from there. * Looking forward to hearing back from you! * [Elvira K.](https://wordpress.org/support/users/treibalen/) * (@treibalen) * [5 years, 7 months ago](https://wordpress.org/support/topic/bad_request-intent_mismatch-error/#post-13371012) * Hi there [@thalights](https://wordpress.org/support/users/thalights/), * We haven’t heard back from you in a while, so I’m going to mark this as resolved– if you have any further questions, you can start a new thread. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘BAD_REQUEST: INTENT_MISMATCH Error’ is closed to new replies. * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354) * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-square/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-square/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-square/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-square/reviews/) * 5 replies * 2 participants * Last reply from: [Elvira K.](https://wordpress.org/support/users/treibalen/) * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/bad_request-intent_mismatch-error/#post-13371012) * Status: resolved