Bad, we lost all settings and account on temporary deactivation

  • dutchstar

    (@whisperisko)


    10 months, 2 weeks ago

    It was recommeded to us by an agency, who we paid a lot of money to set this up and then paid your service. We temporarily deactivated the plugin and our plan while re-designing our shop. When finished, we wanted to get back to both our accounts, but they were “wiped” – we can use our logins, but there is no data, no settings, plugin and Google settings with our original Cookiebot IDs do not work, it’s like a new account. Now we have to pay again to get everything set up again. Overall terrible experience and a waste of money.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support hannausercentrics

    (@hannausercentrics)

    10 months, 2 weeks ago

    Hi @whisperisko
    Thank you for taking the time to share your feedback.
    We’re sorry to hear about the difficulties you’ve encountered. We completely understand how frustrating this must be, especially after your significant investment in both the setup and service. Your experience matters greatly to us, and we’re here to assist you in resolving this as quickly and smoothly as possible.

    To better understand and investigate the issue, we would kindly ask that you raise a support ticket through our help desk.
    This will give us a clear and dedicated space to address the specifics of your case, ensuring that we can find the most effective solution.
    Your satisfaction is incredibly important to us, and we are committed to providing the best possible support. We look forward to helping you resolve this matter as soon as possible.

    crdunst

    (@crdunst)

    6 months, 3 weeks ago

    …just to add, this is still the case. We just temporarily deactivated when debugging, on a paid account, and all settings have now gone. Logging into the usercentrics account and it has no record of the account or settings. Huge oversight, think you’ve just lost a customer.

    • This reply was modified 6 months, 3 weeks ago by crdunst.
    Plugin Support hannausercentrics

    (@hannausercentrics)

    6 months, 3 weeks ago

    Hi @crdunst
    We’re really sorry to hear about this experience and the trouble it’s caused. We completely understand how frustrating this must be and sincerely apologize for the inconvenience.

    We’d be happy to look into this further and understand what went wrong. If you could please raise a support ticket with a few more details, our team will investigate the issue and do everything we can to assist you.
    Thanks for bringing this to our attention – we’d appreciate the opportunity to help resolve it.

Viewing 3 replies - 1 through 3 (of 3 total)

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