Bad, we lost all settings and account on temporary deactivation

  • whisperisko

    (@whisperisko)


    1 month, 3 weeks ago

    It was recommeded to us by an agency, who we paid a lot of money to set this up and then paid your service. We temporarily deactivated the plugin and our plan while re-designing our shop. When finished, we wanted to get back to both our accounts, but they were “wiped” – we can use our logins, but there is no data, no settings, plugin and Google settings with our original Cookiebot IDs do not work, it’s like a new account. Now we have to pay again to get everything set up again. Overall terrible experience and a waste of money.

Viewing 1 replies (of 1 total)
  • Plugin Support hannausercentrics

    (@hannausercentrics)

    1 month, 3 weeks ago

    Hi @whisperisko
    Thank you for taking the time to share your feedback.
    We’re sorry to hear about the difficulties you’ve encountered. We completely understand how frustrating this must be, especially after your significant investment in both the setup and service. Your experience matters greatly to us, and we’re here to assist you in resolving this as quickly and smoothly as possible.

    To better understand and investigate the issue, we would kindly ask that you raise a support ticket through our help desk.
    This will give us a clear and dedicated space to address the specifics of your case, ensuring that we can find the most effective solution.
    Your satisfaction is incredibly important to us, and we are committed to providing the best possible support. We look forward to helping you resolve this matter as soon as possible.

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this review.