@hendrikhere
It’s always surprising when someone downloads a free plugin built and supported by a small team, then drops a 1-star review over something that could be solved with a bit of communication.
This plugin is offered at no cost. We don’t know you. We don’t work with you. We don’t profit from you. Yet we still choose to support the community and build tools like this because we care about WordPress and the people who use it.
If everyone left 1-star reviews like this, projects like ours wouldn’t exist. Thankfully, most users don’t. Over 90 have left 5-star reviews and many have contributed helpful feedback.
If you need more features, there’s a Pro version available at WooCommerce.com. It’s paid and maintained with commercial support, and it may address your concerns more directly.
Empathy goes a long way. We’re here to help if you’re open to it.
We are working with WooCommerce Payments to get things working properly. However, we have families to support and cannot always work for free for people.
@brightvesseldev
Thank you for your response, but I’d like to clarify a few things…
You mention the plugin is free and maintained by a small team, which is fair enough. But free or not, when a plugin is publicly listed and available, it sets user expectations around functionality and support. I reported two in my opinion major bugs (broken functionality directly affecting WooCommerce very own payment integration, which a lot of people use and broken not-paid status) and waited over four months with minimal to no meaningful updates. That’s not a communication issue on my end, that’s a support gap on yours.
Saying this could’ve been solved with “a bit of communication” is disingenuous, especially given the documented thread on the support page of this plugin where I followed up multiple times without real answers. (Only being told, we will take a look and then no further communication till I reach out) I would’ve been glad to pay for working functionality or proper support if a Pro version had been clearly available and functional as expected. But I didn’t see a clear path to that. (Feel free to add a link, so others might actually find it) Honestly, if I had discovered the other (working) plugin earlier, I wouldn’t have bothered with this one at all.
I’m glad other users have had better experiences, but mine was documented, persistent, and ultimately unresolved. I moved on, found a working paid plugin, and left this review so others could make informed decisions, just like I wish I could have.
Best of luck improving the plugin, but don’t conflate constructive criticism with entitlement.
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This reply was modified 4 months, 2 weeks ago by
hendrikhere. Reason: Added the request for a link to their pro version
@hendrikhere
Thanks for the detailed reply.
We never claimed compatibility with WooCommerce Payments. Before leaving a one-star review, it would have been responsible to confirm whether the plugin supported your specific setup. We made no promises and did not give an exact date for when compatibility would be available.
I clearly stated that a Pro version is available on WooCommerce.com, and included the link in my previous response.
I understand that you want this to work with WooCommerce Payments. We’ve scheduled a compatibility review, but there is no set timeline, and we won’t prioritize this thread over other planned work. If that results in a one-star review from you, that’s your call.
The plugin is completely free to use and comes with full source code if you’d like to fix the issue or even contribute improvements.
That’s the beauty of WordPress.org.
Best of luck.
