• Dokan plugin has potential but support is verry bad.You gona and up axplaining with links and login details. They will not even bother to check link.they will tell you “it was already fixed” then you have to axplane you have newest version.Then they ask me login details.its like talking to a wall. this is my overall expirience and just an example. some replays take 3 days without any constructive respond.I cant give you the hole text of conversations, but if i would trust me you would see how bad they treat problems(simple question like location of a file, i have to wait 3 days?) you will read all the times “we are on weekend holydays” online business 2017 at its finest. i regret buying dokan and dont recommend if you like to have good support. Look for other multivendor plugins.Dakan just wait until others keep up with functions and better design and all your customers are gone. thats why i give 2 stars otherwise i would give 1.

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  • Plugin Contributor weDevs

    (@wedevs)

    @dalipekez, We are really sorry if you did not get the proper solution for your issues. We have checked your latest ticket where our support team provided the develop version URL where we have fixed those issues already. If still, you are having any problem then surely we will fix your problem. Please allow us a chance to solve your problem.

    Please accept our apology and follow-up your ticket 55014. You will get all fixed within 24 hours šŸ™‚

    Plugin Contributor weDevs

    (@wedevs)

    @dalipekez, Our support team already fixed your problem šŸ™‚ We are always ready to help you and hopefully, you will change your mind about our support. Best of luck for your business šŸ™‚

    Thanks.

    *Edit*

    Dokan support has reached out and are trying to fix the issues now.

    Iā€™m happy as long as they are trying, so I am changing the review and rating.

    • This reply was modified 2 years, 6 months ago by themaltaffair.
Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘bad support, dokan on holydays, you at work,’ is closed to new replies.