Support » Plugin: Transposh WordPress Translation » Bad support

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Ofer Wald

    (@oferwald)

    I have checked the support email, and found nothing from you,

    Please try using the contact form on http://transposh.org, make sure that you provide your correct email address

    Best,

    I wrote topic on support forum there. And I don’t found support form on your site. Please answer here.

    Plugin Author Ofer Wald

    (@oferwald)

    There is no support forum there, there is a contact form, at:
    http://transposh.org/contact-us/

    How exactly did you contact us two weeks ago, if you didn’t contact.

    Have you read the sticky on the support forum here, before posting your “review”?

    Best,

    I started topic 2 weeks ago — http://wordpress.org/support/topic/dont-work-with-atcontent?replies=1

    Thanks for your “best” support.

    Plugin Author Ofer Wald

    (@oferwald)

    Whatever,

    You have used a forum, with the following stickey on its top:
    http://wordpress.org/support/topic/further-support-for-this-plugin

    Which you have not read,

    I rarely go into this forum, nor do I want to keep using it for reasons that you are able to read all about.

    Now, you have rated the plugin based on the fact you have used the wrong method for reaching support, and did not bother to use other methods before giving this bad rating.

    You may claim that this is a bad support, and keep your rating,

    To your point, I don’t know what atcontent is, your message is giving no information about it, and I don’t even know why I should bother with that. You also lack to provide any information about what is not working there.

    I do value my time, (and others), ans assuming you would have properly connected, I would have asked you for those details, but alas, I don’t really want to. (And yes, the reason is the rating, or the fact that you are bashing my work)

    You have the option of creating an express ticket directly from the plugin settings tab, and yes, it will cost you, but it will probably get your problem fixed too.

    You may also leave this rating as is, and move on, claiming that the fact that you didn’t get an answer using the wrong channel is “bad support”, whatever.

    Up to you.

Viewing 5 replies - 1 through 5 (of 5 total)
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