Title: Small issue but all good in the end.
Last modified: January 1, 2019

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# Small issue but all good in the end.

 *  [npire1](https://wordpress.org/support/users/npire1/)
 * (@npire1)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/bad-support-51/)
 * Did work at first but then teminates everytime. Emailed support and gave them
   my details but they never replied after the first general email. Gave them space
   after replies to get back to me as they request but still nothing after many 
   weeks. Real shame as I had thought these guys valued customers and had been helpful
   in the past….
 * Update:01 Jan 2019
    Sofly apologised and checked my installation. They found 
   a couple of PHP end tags in the editor that should not have been there and all
   is fixed. Faith is restored 🙂
    -  This topic was modified 7 years, 4 months ago by [npire1](https://wordpress.org/support/users/npire1/).
    -  This topic was modified 7 years, 4 months ago by [npire1](https://wordpress.org/support/users/npire1/).

Viewing 1 replies (of 1 total)

 *  Plugin Author [WP All Import](https://wordpress.org/support/users/wpallimport/)
 * (@wpallimport)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/bad-support-51/#post-11011372)
 * Hey [@npire1](https://wordpress.org/support/users/npire1/),
 * I’d like to apologize for the poor experience you had. I was trying to find your
   message in Help Scout, our support software, but I’m having trouble.
 * If you have a moment, please send an email to inbox at soflyy dot com. I’d very
   much like to see what happened to prevent this from happening to other users 
   in the future. We reply to every support request we receive, so if you never 
   heard back from us then that means somehow we weren’t getting your emails into
   Help Scout.
 * Thank you!

Viewing 1 replies (of 1 total)

The topic ‘Small issue but all good in the end.’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-xml-csv-product-import/assets/icon-256x256.png?
   rev=2570167)
 * [WP All Import – Product Import for WooCommerce](https://wordpress.org/plugins/woocommerce-xml-csv-product-import/)
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 * 1 reply
 * 2 participants
 * Last reply from: [WP All Import](https://wordpress.org/support/users/wpallimport/)
 * Last activity: [7 years, 4 months ago](https://wordpress.org/support/topic/bad-support-51/#post-11011372)