Support » Plugin: Pretty Links - Link Management, Branding, Tracking & Sharing Plugin » Bad plugin keep bothering me with messages for reviews and upgrades

  • Renaat

    (@rsioncke)


    I bought the paid version of pretty links. The Plugin just keep bothering me about leaving reviews. Every time I went to my admin I got those annoying messages to rate and leave a review. Even worst are the upgrade banners that I received on other websites with a free version. Those Pretty Links messages are coded against the WordPress guidelines. I could not remove their sales banner! Pretty plugins just high jack my wp-admin with an in-the-face sales pitch to purchase more licences. I could not even remove that annoying non-informative message. Finally, when I used my pro support of Pretty Links, I got nowhere. Support avoided answering the issue with those banners. After several questions and support tickets, they won. I stopped bothering and I chose a better affiliate plugin from the WordPress repository. Lucky I found better, since the misery Pretty Links caused me was just too much. I wonder why Pretty Links is saying you have to upgrade/pay for support and then give none. In my opinion Pretty Links tricks you with their free version and then sell the upgrade in a way that is against WordPress guidelines! I stay away from this behaviour.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author cartpauj

    (@cartpauj)

    @rsioncke I’m sorry to hear you’ve had troubles with the plugin. Please reach out to our support again and we’ll gladly help you get to the bottom of this. We’ve heard of the pop-ups sticking around with certain caching setups. Flushing caches, or rebooting your webserver may help. We’ll look forward to hearing from you so we can offer our assistance. Thanks!

    Thread Starter Renaat

    (@rsioncke)

    I reached out to your paid support several times, but support is a master in not answering my clear questions. Furthermore, the issues I reviewed you on, is clear: Pretty Links is not following WordPress plugin guidelines.

    You should first fix your issue with this guideline: 11. Plugins should not hijack the admin dashboard

    https://developer.wordpress.org/plugins/wordpress-org/detailed-plugin-guidelines/#11-plugins-should-not-hijack-the-admin-dashboard

    Since you are clearly been unwilling to acknowledge the issue, bad intent could be the motivation.

    Pretty Links is not following the guidelines at least by these two:
    A/ Upgrade prompts, notices, alerts, and the like must be limited in scope and used sparingly, be that contextually or only on the plugin’s setting page.
    B/ Site wide notices or embedded dashboard widgets must be dismissible or self-dismiss when resolved.

    Plugin Author cartpauj

    (@cartpauj)

    Hi @rsioncke please reach out to our paid support where you’re a premium user. Ask for me personally if you’d like (Paul) and I’ll do my best to get to the bottom of this for you. Thanks!

    pitowner

    (@pitowner)

    ” I stopped bothering and I chose a better affiliate plugin from the WordPress repository. Lucky I found better”

    Please share.

Viewing 4 replies - 1 through 4 (of 4 total)
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