Support » Plugin: Post SMTP Mailer/Email Log » Bad HELO – Host impersonating domain name

  • Can you help me out, the website keeps on sending this email, what can I do to fix this?

    You getting this message because an error detected while delivered your email.
    For the domain: https://nameofmywebsite.nl
    The log to paste when you open a support issue:
    Bad HELO – Host impersonating domain name [Name of my website.nl]

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 18 total)
  • Plugin Author yehudah

    (@yehudah)

    Where do you host ? Do you have host panel (cpanel, directadmin) ?

    Hi There,

    I host on Vimexx, I have acces to DirectAdmin.

    -edit- this one is hosted on Hostnet with its own made panel

    Plugin Author yehudah

    (@yehudah)

    Do you use the host smtp service ?

    Yes I do:

    mail.gewichtsbeheersingvanatotz.nl

    Plugin Author yehudah

    (@yehudah)

    I seen this before, but I can answer you only in 24 hours.
    I will not be near a computer all this time to check this.

    If it’s urgent and you will go with anothet solution, is there a chance I can answer here to try fixing this ?

    No Worries, If you are able to take a look at this tommorrow I will be really happy (currently I allready received 13 emails in 30 minutes :-P)
    You can also reply at [ Redacted, support is not offered via email, Skype, instant messenger, etc. ] If its more convenient.

    • This reply was modified 1 year, 4 months ago by  Jan Dembowski.
    Plugin Author yehudah

    (@yehudah)

    Great, I will update.

    Thanks!

    HI @yehudah,

    I received and additional 32 emails, with the error, Can you please advice, my client can also not receive anything trough its contactform. If you need more info, please let me know.

    https://gewichtsbeheersingvanatotz.nl: Post SMTP email error

    You getting this message because an error detected while delivered your email.
    For the domain: https://gewichtsbeheersingvanatotz.nl
    The log to paste when you open a support issue:
    Bad HELO – Host impersonating domain name [gewichtsbeheersingvanatotz.nl]

    Plugin Author yehudah

    (@yehudah)

    Sorry for the delay, I tried to debug this with a few ways with no luck.
    can you paste the “diagnostic test” from the plugin main menu ?

    Ofcourse, here you are:

    HostName: gewichtsbeheersingvanatotz.nl
    OS: Linux gewichtsbeheersingvanatotz.nl-TransIP 4.9.76-jessie1.0 #68 SMP Wed Jan 10 12:08:52 CET 2018 x86_64
    PHP: Linux 7.1.16 en_US.UTF-8
    PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
    WordPress: 4.9.5 nl_NL UTF-8
    WordPress Theme: Kallyas
    WordPress Plugins: ManageWP – Worker, WP Hide & Security Enhancer, Admin Custom Login, Adminimize, Akismet Anti-Spam, All-in-One WP Migration Unlimited Extension, All-in-One WP Migration, Activity Log, Cookie Notice, Duplicate Page, Pixel Cat Lite, Responsive Facebook Page Plugin, Google Analytics for WordPress by MonsterInsights, Loco Translate, Post SMTP, Redirection, BMI Calculator, Wordfence Security, Yoast SEO, WP Super Cache
    WordPress wp_mail Filter(s): WPH->apply_for_wp_mail
    WordPress wp_mail_from Filter(s): wordfence::fixWPMailFromAddress
    Postman: 1.8.9
    Postman Sender Domain (Envelope|Message): gewichtsbeheersingvanatotz.nl | gewichtsbeheersingvanatotz.nl
    Postman Prevent Message Sender Override (Email|Name): No | No
    Postman Active Transport: SMTP (smtp:none:login://mail.gewichtsbeheersingvanatotz.nl:587)
    Postman Active Transport Status (Ready|Connected): Yes | Yes
    Postman Deliveries (Success|Fail): 102 | 48

    Plugin Author yehudah

    (@yehudah)

    Thanks, last thing.

    can you send me, one of the failed emails “transcript”?
    Go to the email log and hover one of the rows of the failed emails and you will see “session transcript”.

    This is the conversation between Postman and the mail server. It can be useful for diagnosing problems. DO NOT post it on-line, it may contain your account password.

    smtp:none:login://mail.gewichtsbeheersingvanatotz.nl:587

    220 sl1.devned.nl ESMTP Exim 4.89 Mon, 07 May 2018 07:20:17 +0200
    EHLO gewichtsbeheersingvanatotz.nl
    550 Bad HELO – Host impersonating domain name [gewichtsbeheersingvanatotz.nl]
    HELO gewichtsbeheersingvanatotz.nl
    550 Bad HELO – Host impersonating domain name [gewichtsbeheersingvanatotz.nl]

    Plugin Author yehudah

    (@yehudah)

    Can you please overwrite the plugin with the dev version located here:
    https://downloads.wordpress.org/plugin/post-smtp.zip

    if you want to be more specific the only file I changed is:
    /wp-content/plugins/post-smtp/Postman/PostmanUtils.php

    I uploaded the file, and send a test email. Unfortunately the email bad helo was sending again. Below you can find the transcript:

    220 sl1.devned.nl ESMTP Exim 4.89 Mon, 07 May 2018 08:47:32 +0200
    EHLO gewichtsbeheersingvanatotz.nl
    550 Bad HELO – Host impersonating domain name [gewichtsbeheersingvanatotz.nl]
    HELO gewichtsbeheersingvanatotz.nl
    550 Bad HELO – Host impersonating domain name [gewichtsbeheersingvanatotz.nl]

    Plugin Author yehudah

    (@yehudah)

    Can you contact me here
    https://postmansmtp.com/contact/

Viewing 15 replies - 1 through 15 (of 18 total)
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