Support » Plugin: WooCommerce Stripe Payment Gateway » Bad Gateway Notice to Customer

  • Resolved ramonah

    (@ramonah)



    Hi, Since last update from stripe for woocommerce my customers receive the message “Bad Gateway” after entering and confirming card payment. There is No confirmation for a successful transaction but the payment is going through. Instead they are transferred back to the page with their personal details and there is the Bad Gateway message right at the top. I don’t really know what to do and hope someone can help me.

    Thanks

    The page I need help with: [log in to see the link]

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  • Plugin Support D Smith

    (@dsmithweb)

    Automattic Happiness Engineer

    Hi there!

    502 error is a server-related issue; I would ask your host about this. They should also have error logs that will shed some light on it.

    If you open a ticket with WooCommerce support at https://woocommerce.com/my-account/create-a-ticket/ and post a System Status Report there, we may able to be point to some possible causes.

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