Bad Gateway error after activating cookie

  • Resolved Jay Collier

    (@jcollier)


    2 years, 11 months ago

    Hi!

    I am able to replicate the following problem: After adding a trigger cookie (on popup close) to prevent future pop-ups for 1 month, I get a 502 Bad Gateway error (multiple browsers with cleared cache).

    However, I am unable to diagnose, since I am unable to log into, or even see wp-admin, for the site. I tried deleting all plugins via FTP, but the error remained. I then have to reinstall WordPress from scratch and restore from the previous backup, which takes over 20 minutes for all files and the database.

    I usually deactivaate plugins to diagnose a potential conflict, but that would take hours (days?).

    Help?

    -Jay

Viewing 3 replies - 1 through 3 (of 3 total)
  • Bel

    (@belimperial)

    2 years, 11 months ago

    Hi @jcollier

    Thank you for reaching out to us!

    We haven’t received any reports about 502 Bad Gateway after including cookies on the trigger. I tried to replicate the issue in my test environment, but I was not able to do so.

    Please see: https://share.getcloudapp.com/ApuYZPAA

    I’m afraid the issue is from the server. Cookies are messages that web servers pass to your web browser when you visit sites. A 502 bad gateway error is typically a problem with the network/server. Could you please ask your hosting for the error log to see why you have encountered a 502 bad gateway?

    I hope that helps. If your issue is resolved please take a moment to rate and review the plugin.
    If you still need help please message us directly at https://wppopupmaker.com/support/

    Thread Starter Jay Collier

    (@jcollier)

    2 years, 11 months ago

    Thank you for your response! We’re reaching out to our host to investigate the error log.

    Maria T

    (@mariatogonon)

    2 years, 11 months ago

    Hello @jcollier – on behalf of my colleague you are welcome!

    Sure. You can take your time and you can keep us posted. We hope everything goes well on your end.

Viewing 3 replies - 1 through 3 (of 3 total)
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