Support » Plugin: WooCommerce » Bad Gateway ( 502 ) Woocommerce / stripe

  • Resolved maxwellss


    Hi, I am using WooCommerce with Stripe enabled in test mode on a staging site I’m developing.
    The staging site is
    The woocommerce status report is at the bottom of this post. It is followed by an example of a response from Stripe when I, as a logged-in user, attempt to make a purchase from the site’s store.
    The result is a woocommerce error box with the message : Bad gateway. Link to screenshot below.
    Screenshot of the response page
    Note that I’m using an intermediate version of woocommerce because it’s the only one which would allow editing of individual products’ properties, such as the lessons etc the products belong to.
    Please help, I’ve tried everything I can think of, including tweaking settings, changing versions of WordPress, enabling / disabling plugins, changing WooCommerce versions.
    Following is the WooCommerce status report, and after that, an example of the response from stripe.
    Thanks in advance for any help you can give.

    ### WordPress Environment ###
    Home URL:
    Site URL:
    WC Version: 3.2.0
    Log Directory Writable: ✔
    WP Version: 4.9.1
    WP Multisite: –
    WP Memory Limit: 964 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    ### Server Environment ###
    Server Info: Apache
    PHP Version: 5.6.31-4+wpengine10
    PHP Post Max Size: 100 MB
    PHP Time Limit: 3600
    PHP Max Input Vars: 1000
    cURL Version: 7.35.0
    SUHOSIN Installed: –
    MySQL Version: 5.6.37
    Max Upload Size: 50 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    WCS_DEBUG: ✔  No
    Subscriptions Mode: ✔  Live
    ### Database ###
    WC Database Version: 3.2.0
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ✔
    Total Database Size: 114.81MB
    Database Data Size: 76.28MB
    Database Index Size: 38.53MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.01MB
    wp_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB
    wp_woocommerce_order_itemmeta: Data: 0.04MB + Index: 0.04MB
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
    bpm_commerce: Data: 0.02MB + Index: 0.00MB
    bpm_profile: Data: 0.02MB + Index: 0.00MB
    bpm_settings: Data: 0.02MB + Index: 0.00MB
    wp_ajaxsearchpro: Data: 0.14MB + Index: 0.00MB
    wp_ajaxsearchpro_priorities: Data: 0.02MB + Index: 0.00MB
    wp_ajaxsearchpro_statistics: Data: 0.02MB + Index: 0.00MB
    wp_arf_ar: Data: 0.02MB + Index: 0.00MB
    wp_arf_autoresponder: Data: 0.02MB + Index: 0.00MB
    wp_arf_entries: Data: 0.02MB + Index: 0.00MB
    wp_arf_entry_values: Data: 0.02MB + Index: 0.00MB
    wp_arf_fields: Data: 0.44MB + Index: 0.00MB
    wp_arf_forms: Data: 0.22MB + Index: 0.00MB
    wp_arf_form_sets: Data: 0.02MB + Index: 0.00MB
    wp_arf_paypal_forms: Data: 0.02MB + Index: 0.00MB
    wp_arf_paypal_order: Data: 0.02MB + Index: 0.00MB
    wp_arf_ref_forms: Data: 0.02MB + Index: 0.00MB
    wp_arf_user_registration_forms: Data: 0.02MB + Index: 0.00MB
    wp_arf_views: Data: 0.02MB + Index: 0.00MB
    wp_asp_index: Data: 0.36MB + Index: 0.00MB
    wp_bbpas: Data: 0.02MB + Index: 0.00MB
    wp_bp_activity: Data: 1.52MB + Index: 0.00MB
    wp_bp_activity_meta: Data: 0.34MB + Index: 0.00MB
    wp_bp_friends: Data: 0.02MB + Index: 0.00MB
    wp_bp_groups: Data: 0.13MB + Index: 0.00MB
    wp_bp_groups_groupmeta: Data: 0.06MB + Index: 0.00MB
    wp_bp_groups_members: Data: 0.02MB + Index: 0.00MB
    wp_bp_messages_messages: Data: 0.02MB + Index: 0.00MB
    wp_bp_messages_meta: Data: 0.02MB + Index: 0.00MB
    wp_bp_messages_notices: Data: 0.02MB + Index: 0.00MB
    wp_bp_messages_recipients: Data: 0.02MB + Index: 0.00MB
    wp_bp_notifications: Data: 0.02MB + Index: 0.00MB
    wp_bp_notifications_meta: Data: 0.02MB + Index: 0.00MB
    wp_bp_profilevisits: Data: 0.02MB + Index: 0.00MB
    wp_bp_user_blogs: Data: 0.02MB + Index: 0.00MB
    wp_bp_user_blogs_blogmeta: Data: 0.02MB + Index: 0.00MB
    wp_bp_xprofile_data: Data: 5.52MB + Index: 0.00MB
    wp_bp_xprofile_fields: Data: 0.02MB + Index: 0.00MB
    wp_bp_xprofile_groups: Data: 0.02MB + Index: 0.00MB
    wp_bp_xprofile_meta: Data: 0.02MB + Index: 0.00MB
    wp_buddyboss_media: Data: 0.02MB + Index: 0.00MB
    wp_buddyboss_media_albums: Data: 0.02MB + Index: 0.00MB
    wp_commentmeta: Data: 0.02MB + Index: 0.00MB
    wp_comments: Data: 0.13MB + Index: 0.00MB
    wp_cwa: Data: 0.00MB + Index: 0.00MB
    wp_datalist: Data: 0.00MB + Index: 0.00MB
    wp_ewwwio_images: Data: 0.02MB + Index: 0.00MB
    wp_filemeta: Data: 0.00MB + Index: 0.00MB
    wp_gf_addon_feed: Data: 0.02MB + Index: 0.00MB
    wp_gf_addon_payment_callback: Data: 0.02MB + Index: 0.00MB
    wp_gf_addon_payment_transaction: Data: 0.02MB + Index: 0.00MB
    wp_gglcptch_whitelist: Data: 0.02MB + Index: 0.00MB
    wp_groups_rs: Data: 0.02MB + Index: 0.00MB
    wp_hmp_playlist: Data: 0.00MB + Index: 0.00MB
    wp_hmp_rating: Data: 0.00MB + Index: 0.00MB
    wp_ihc_security_login: Data: 0.02MB + Index: 0.00MB
    wp_ihc_user_logs: Data: 0.02MB + Index: 0.00MB
    wp_layerslider: Data: 0.04MB + Index: 0.00MB
    wp_learnpress_order_itemmeta: Data: 0.02MB + Index: 0.00MB
    wp_learnpress_order_items: Data: 0.02MB + Index: 0.00MB
    wp_learnpress_question_answers: Data: 0.02MB + Index: 0.00MB
    wp_learnpress_quiz_questions: Data: 0.02MB + Index: 0.00MB
    wp_learnpress_review_logs: Data: 0.02MB + Index: 0.00MB
    wp_learnpress_sections: Data: 0.02MB + Index: 0.00MB
    wp_learnpress_section_items: Data: 0.02MB + Index: 0.00MB
    wp_learnpress_user_courses: Data: 0.02MB + Index: 0.00MB
    wp_learnpress_user_quizmeta: Data: 0.02MB + Index: 0.00MB
    wp_learnpress_user_quizzes: Data: 0.02MB + Index: 0.00MB
    wp_links: Data: 0.00MB + Index: 0.00MB
    wp_mc4wp_log: Data: 0.02MB + Index: 0.00MB
    wp_mpp_logs: Data: 0.02MB + Index: 0.00MB
    wp_options: Data: 5.52MB + Index: 1.73MB
    wp_phppc_functions: Data: 0.02MB + Index: 0.00MB
    wp_pmpro_membership_levelmeta: Data: 0.02MB + Index: 0.00MB
    wp_postmeta: Data: 28.56MB + Index: 12.03MB
    wp_posts: Data: 10.52MB + Index: 1.23MB
    wp_revslider_css: Data: 0.13MB + Index: 0.00MB
    wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB
    wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB
    wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB
    wp_revslider_slides: Data: 0.02MB + Index: 0.00MB
    wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB
    wp_rg_form: Data: 0.02MB + Index: 0.00MB
    wp_rg_form_meta: Data: 0.08MB + Index: 0.00MB
    wp_rg_form_view: Data: 0.05MB + Index: 0.03MB
    wp_rg_incomplete_submissions: Data: 0.02MB + Index: 0.02MB
    wp_rg_lead: Data: 0.02MB + Index: 0.03MB
    wp_rg_lead_detail: Data: 0.02MB + Index: 0.06MB
    wp_rg_lead_detail_long: Data: 0.02MB + Index: 0.00MB
    wp_rg_lead_meta: Data: 0.02MB + Index: 0.05MB
    wp_rg_lead_notes: Data: 0.02MB + Index: 0.03MB
    wp_rg_paypalpro: Data: 0.02MB + Index: 0.02MB
    wp_rg_paypalpro_transaction: Data: 0.02MB + Index: 0.05MB
    wp_role_scope_rs: Data: 0.02MB + Index: 0.03MB
    wp_rspointexpiry: Data: 0.00MB + Index: 0.00MB
    wp_rsrecordpoints: Data: 0.00MB + Index: 0.00MB
    wp_rs_templates_email: Data: 0.00MB + Index: 0.00MB
    wp_rt_rtm_activity: Data: 0.02MB + Index: 0.05MB
    wp_rt_rtm_api: Data: 0.02MB + Index: 0.00MB
    wp_rt_rtm_media: Data: 0.02MB + Index: 0.11MB
    wp_rt_rtm_media_interaction: Data: 0.02MB + Index: 0.00MB
    wp_rt_rtm_media_meta: Data: 0.02MB + Index: 0.00MB
    wp_scormcloudinvitationregs: Data: 0.02MB + Index: 0.00MB
    wp_scormcloudinvitations: Data: 0.02MB + Index: 0.00MB
    wp_signups: Data: 0.02MB + Index: 0.06MB
    wp_Spider_Video_Player_player: Data: 0.00MB + Index: 0.00MB
    wp_Spider_Video_Player_playlist: Data: 0.00MB + Index: 0.00MB
    wp_Spider_Video_Player_tag: Data: 0.00MB + Index: 0.00MB
    wp_Spider_Video_Player_theme: Data: 0.00MB + Index: 0.00MB
    wp_Spider_Video_Player_video: Data: 0.00MB + Index: 0.00MB
    wp_strong_views: Data: 0.02MB + Index: 0.00MB
    wp_sumo_reward_encashing_submitted_data: Data: 0.00MB + Index: 0.00MB
    wp_sumo_reward_send_point_submitted_data: Data: 0.00MB + Index: 0.00MB
    wp_termmeta: Data: 0.06MB + Index: 0.00MB
    wp_terms: Data: 0.05MB + Index: 0.00MB
    wp_term_relationships: Data: 0.19MB + Index: 0.00MB
    wp_term_taxonomy: Data: 0.05MB + Index: 0.00MB
    wp_user2group_rs: Data: 0.02MB + Index: 0.02MB
    wp_user2role2object_rs: Data: 0.02MB + Index: 0.06MB
    wp_usermeta: Data: 13.52MB + Index: 19.03MB
    wp_users: Data: 2.52MB + Index: 2.52MB
    wp_wc_comments_subscription: Data: 0.00MB + Index: 0.00MB
    wp_wc_phrases: Data: 0.00MB + Index: 0.00MB
    wp_wc_points_rewards_user_points: Data: 0.34MB + Index: 0.36MB
    wp_wc_points_rewards_user_points_log: Data: 0.48MB + Index: 0.47MB
    wp_wc_users_voted: Data: 0.00MB + Index: 0.00MB
    wp_wfBadLeechers: Data: 0.02MB + Index: 0.00MB
    wp_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB
    wp_wfBlocks: Data: 0.02MB + Index: 0.02MB
    wp_wfBlocksAdv: Data: 0.02MB + Index: 0.00MB
    wp_wfConfig: Data: 2.52MB + Index: 0.00MB
    wp_wfCrawlers: Data: 0.02MB + Index: 0.00MB
    wp_wfFileMods: Data: 0.02MB + Index: 0.00MB
    wp_wfHits: Data: 0.02MB + Index: 0.05MB
    wp_wfHoover: Data: 0.02MB + Index: 0.02MB
    wp_wfIssues: Data: 0.02MB + Index: 0.00MB
    wp_wfLeechers: Data: 0.02MB + Index: 0.00MB
    wp_wfLockedOut: Data: 0.02MB + Index: 0.00MB
    wp_wfLocs: Data: 0.02MB + Index: 0.00MB
    wp_wfLogins: Data: 0.02MB + Index: 0.03MB
    wp_wfNet404s: Data: 0.02MB + Index: 0.02MB
    wp_wfReverseCache: Data: 0.02MB + Index: 0.00MB
    wp_wfScanners: Data: 0.02MB + Index: 0.00MB
    wp_wfStatus: Data: 0.02MB + Index: 0.03MB
    wp_wfThrottleLog: Data: 0.02MB + Index: 0.02MB
    wp_wfVulnScanners: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_subscription_downloads: Data: 0.02MB + Index: 0.00MB
    wp_woof_query_cache: Data: 0.02MB + Index: 0.02MB
    wp_wpam_actions: Data: 0.02MB + Index: 0.00MB
    wp_wpam_affiliates: Data: 0.02MB + Index: 0.00MB
    wp_wpam_affiliates_fields: Data: 0.02MB + Index: 0.00MB
    wp_wpam_creatives: Data: 0.02MB + Index: 0.00MB
    wp_wpam_events: Data: 0.02MB + Index: 0.00MB
    wp_wpam_impressions: Data: 0.02MB + Index: 0.00MB
    wp_wpam_messages: Data: 0.02MB + Index: 0.00MB
    wp_wpam_paypal_logs: Data: 0.02MB + Index: 0.00MB
    wp_wpam_tracking_tokens: Data: 0.02MB + Index: 0.00MB
    wp_wpam_tracking_tokens_purchase_logs: Data: 0.02MB + Index: 0.00MB
    wp_wpam_transactions: Data: 0.02MB + Index: 0.00MB
    wp_wpc_comments_subscription: Data: 0.00MB + Index: 0.00MB
    wp_wpc_phrases: Data: 0.00MB + Index: 0.01MB
    wp_wpc_users_voted: Data: 0.00MB + Index: 0.01MB
    wp_wpfront_ure_options: Data: 0.02MB + Index: 0.00MB
    wp_wpsp_agent_settings: Data: 0.02MB + Index: 0.00MB
    wp_wpsp_attachments: Data: 0.02MB + Index: 0.00MB
    wp_wpsp_canned_reply: Data: 0.02MB + Index: 0.00MB
    wp_wpsp_catagories: Data: 0.02MB + Index: 0.00MB
    wp_wpsp_custom_fields: Data: 0.02MB + Index: 0.00MB
    wp_wpsp_custom_priority: Data: 0.02MB + Index: 0.00MB
    wp_wpsp_custom_status: Data: 0.02MB + Index: 0.00MB
    wp_wpsp_faq: Data: 0.02MB + Index: 0.00MB
    wp_wpsp_faq_catagories: Data: 0.02MB + Index: 0.00MB
    wp_wpsp_panel_custom_menu: Data: 0.02MB + Index: 0.00MB
    wp_wpsp_ticket: Data: 0.02MB + Index: 0.00MB
    wp_wpsp_ticket_thread: Data: 0.02MB + Index: 0.00MB
    wp_wsluserscontacts: Data: 0.02MB + Index: 0.02MB
    wp_wslusersprofiles: Data: 0.02MB + Index: 0.03MB
    wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB
    wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB
    ### Post Type Counts ###
    accordion: 1
    accordion-items: 1
    accordion_post: 1
    acf: 2
    attachment: 2865
    audioplayer: 1
    bp-email: 16
    certificate: 1
    certificate_template: 2
    chronosly: 1
    chronosly_calendar: 1
    chronosly_organizer: 1
    chronosly_places: 1
    course: 90
    ct_size_guide: 2
    custom_css: 1
    dt_gradings: 2
    dt_portfolios: 12
    dt_teachers: 5
    extra_product_tab: 3
    faq: 10
    forum: 71
    gpages: 7
    lesson: 106
    logos: 8
    lp_course: 1
    mc4wp-form: 2
    membership_plan: 4
    mpp-gallery: 78
    multiple_question: 33
    nav_menu_item: 82
    option-tree: 1
    page: 227
    popup: 1
    popup_theme: 6
    portfolio: 8
    post: 63
    product: 141
    product_tabpage: 3
    question: 150
    quiz: 145
    reply: 1
    responsive-gallery: 1
    responsive_accordion: 1
    revision: 51
    scheduled-action: 1
    shopannouncements: 3
    shop_coupon: 1
    shop_order: 118
    showcases: 16
    sidebar: 2
    stgh_ticket: 15
    stgh_ticket_comments: 1
    templatera: 3
    testimonials: 17
    topic: 71
    topreviews: 3
    tribe_events: 1
    tribe_organizer: 1
    tribe_venue: 3
    ttshowcase: 23
    um_directory: 1
    um_form: 3
    um_role: 2
    vc_grid_item: 2
    wc_membership_plan: 5
    wc_user_membership: 15
    wishlist: 3
    wooslider: 2
    wordapp_mobile_pages: 2
    wpcf7_contact_form: 8
    ywar_reviews: 3505
    ### Security ###
    Secure connection (HTTPS): ❌Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔
    ### Active Plugins (37) ###
    Gravity Forms: by rocketgenius –
    Ultimate Addons for Visual Composer: by Brainstorm Force – 3.16.12
    User Switching in Admin Bar: by Mark Wilkinson – 1.1.1
    Ajax Search Pro: by Ernest Marcinko – 4.9.7
    bbPress: by The bbPress Community – 2.5.13
    Visual Composer Plugin for BuddyPress: by creativeG – 1.5
    Better Search Replace: by Delicious Brains – 1.3.1
    BuddyPress Activity ShortCode: by BuddyDev – 1.0.8
    BuddyPress: by The BuddyPress Community – 2.9.0
    Chronosly: by Chronosly – 2.5.7
    Contact Form 7: by Takayuki Miyoshi – 4.8.1
    DesignThemes Core Features Plugin: by DesignThemes – 2.3.1
    WooCommerce Single Product Page Builder: by SiteSao Team – 3.0.2 – Not tested with the active version of WooCommerce
    Gravity Forms PayPal Standard Add-On: by rocketgenius – 2.8
    Gravity Forms PayPal Payments Pro Add-On: by rocketgenius – 2.1
    Gravity Forms Stripe Add-On: by rocketgenius – 2.2.1
    Gravity Forms User Registration Add-On: by rocketgenius – 3.7
    Hide YouTube Related Videos: by SparkWeb Interactive
    Inc. – 1.4.2
    Indeed My Testimonials: by indeed – 2.5
    WPBakery Visual Composer: by Michael M - – 5.2.1
    Kunaki Woocommerce: by Daniel Ray of – 4.01 – Not tested with the active version of WooCommerce
    Lab - Notifications Off: by – 1.8
    MediaPress: by BuddyDev – 1.1.8
    Popup Maker: by WP Popup Maker – 1.6.5
    Show Current Template: by JOTAKI Taisuke – 0.3.0
    Simple CSS: by Tom Usborne – 0.4
    Testimonials Showcase: by Carlos Moreira – 1.4.6
    User Switching: by John Blackbourn – 1.0.9
    Elegant Tabs for Visual Composer: by InfiWebs – 2.3.3
    Woo Sensei Shortcodes: by wooexpert – 1.2.0
    WooCommerce Stripe Gateway: by WooCommerce – 3.2.3 – Not tested with the active version of WooCommerce
    WooCommerce Memberships: by WooThemes / SkyVerge – 1.6.2 – 1.9.5 is available – Not tested with the active version of WooCommerce
    WOOF - WooCommerce Products Filter: by realmag777 – 2.1.7 – Not tested with the active version of WooCommerce
    WooCommerce Subscriptions: by Prospress Inc. – 2.0.17 – 2.2.16 is available – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.2.0-beta.2 – 3.2.6 is available
    Sensei: by WooThemes – 1.9.11 – 1.9.19 is available
    WP-Mail-SMTP: by Callum Macdonald – 0.10.1
    ### Settings ###
    API Enabled: ✔
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: bundle (bundle)
    composite (composite)
    external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    yith_bundle (yith_bundle)
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    ### WC Pages ###
    Shop base: #1286 - /shop/
    Cart: #1061 - /cart/
    Checkout: #1062 - /checkout-2/
    My account: ❌ Page does not contain the shortcode.
    Terms and conditions: ❌ Page not set
    ### Theme ###
    Version: – 0 is available
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: 
    Parent Theme Version: – 0 is available
    Parent Theme Author URL: 
    WooCommerce Support: ✔
    ### Templates ###
    Overrides: lms-child-dbo/woocommerce/archive-product.php
    lms-child-dbo/woocommerce/single-product-reviews.php version 2.3.2 is out of date. The core version is 3.2.0
    Outdated Templates: ❌Learn how to update

    Request POST body

      "email": "",
      "validation_type": "card",
      "payment_user_agent": "Stripe Checkout v3 checkout-manhattan (stripe.js/604c5e8)",
      "card": {
        "number": "************4242",
        "exp_month": "03",
        "exp_year": "20",
        "cvc": "***",
        "name": ""
      "time_on_page": "16883",
      "guid": "8668833a-d95a-4358-9d3c-e088623ffb9b",
      "muid": "4ac99aaa-6d44-4c8b-839f-e6d2504ecaa6",
      "sid": "952607ec-1757-4aa8-975c-ac8d46a976a2",
      "key": "pk_test_2BqQuDYMRZGb9JCVUbqWguOf"

    Response body

      "id": "tok_1BZUjaAOuAs97F2b0kM8Wj0S",
      "object": "token",
      "card": {
        "id": "card_1BZUjaAOuAs97F2bZtiXDdw0",
        "object": "card",
        "address_city": null,
        "address_country": null,
        "address_line1": null,
        "address_line1_check": null,
        "address_line2": null,
        "address_state": null,
        "address_zip": null,
        "address_zip_check": null,
        "brand": "Visa",
        "country": "US",
        "cvc_check": "pass",
        "dynamic_last4": null,
        "exp_month": 3,
        "exp_year": 2020,
        "funding": "credit",
        "last4": "4242",
        "metadata": {
        "name": "",
        "tokenization_method": null
      "client_ip": "",
      "created": 1513388702,
      "email": "",
      "livemode": false,
      "type": "card",
      "used": false

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support RK


    Are you still experiencing the same issue after deactivating all of your plugins (except WooCommerce and Stripe) and switching to the default Twenty Seventeen theme? I’m asking as the system status report you included indicates that the theme you’re using is overriding several core WooCommerce templates with its own ones.

    Thanks for the reply. I switched off all plugins except the following three;
    – woocommerce
    – woocommerce subscriptions
    – woocommerce stripe gateway

    and still got the 502 Bad Gateway result; screenshot of the response page ( details whited out )

    THEN I switched off the woocommerce subscriptions plugin, and the payment went through!
    result page woo + woo-stripe gateway ( details whited out )
    SO, this would suggest to me that the problem is with WooCommerce subscriptions, right?

    Thanks in advance for your further help.


    Plugin Support Will Brubaker


    Automattic Happiness Engineer

    >…this would suggest to me that the problem is with WooCommerce subscriptions, right?

    That’s a possibility, but I think there’s a great deal of preliminary work to be done before arriving at any conclusions about what, specifically, is causing this.

    First, a 502 response code is a server generated response. Your host is in the best position to inform you why that is happening and I would encourage you to reach out to them for assistance with that.

    Second, the beta version of WooCommerce that is in use shouldn’t be in use on a live/production site. I would suggest that you drill down what the actual cause of the problems you were having with actual release versions and get those issues resolved rather than use a beta version. At the very least, use the version that was tagged for release and not the beta.

    Third, WooCommerce Subscriptions is outdated. An update may very well alleviate these problems. You will need to connect your store to the account that made the purchase of WooCommerce Subscriptions in order to enable updates for that. See

    Finally, if you do need help with WooCommerce Subscriptions, support is handled directly by the developers and you can submit a ticket with them here:

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Bad Gateway ( 502 ) Woocommerce / stripe’ is closed to new replies.