Hi @thiagorangel
Could you please provide us with more details about the issues you’re experiencing? For instance, are there specific events that are not being tracked accurately? Or is it a general issue with all events? Any screenshots or error messages would also be extremely helpful.
Additionally, it would be beneficial if you could share a copy of your site’s System Status Report with us. You’ll find it at the top of the page under WooCommerce > Status > Get system report > Copy for support (after you scroll down a bit).
You could copy and paste your reply or share it via https://pastebin.com/ and send the link here. This will help us investigate further and provide you with a more accurate solution.
Thanks!
Hello everything is fine? Thanks for the reply.
I’m referring to the quality of all E-commerce events (except “buy”). In the link below I am leaving some prints of the events where it shows that some are with low quality and others are not even showing scores.
These events reduced the quality or stopped showing after I migrated from the PixelYourSite plugin to the official Meta one.
It’s not showing any scores:
PageView
Add payment information
RemoveFromCart
PageScroll
InternalClick
“Okay” Score:
ViewContent
ViewCategory
“Good” Score:
AddToCart
InitiateCheckout
“Great” Score:
Purchase
https://1drv.ms/f/s!AkPjnpVolN3sgTy3ehvQy67cBZtF?e=vVAW7T
If I need the system status report, how can I send it privately? Thanks!
Hi @thiagorangel
Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there and you will be able to send your System Status Report privately.
Hello, I made a ticket as requested. Thanks!
Ticket #6754926
Thanks @thiagorangel.
We will reply to your support ticket directly.
