• Resolved thiagorangel

    (@thiagorangel)


    Please, I really want to use the official Meta plugin, but the quality of my events is bad with you. This is not a problem on my site, as other alternatives such as the PixelYourSite or Google Tag Manager plugin deliver better event quality. Please do an investigation to resolve the issue. Thank you very much!

    Pixel Face.jpg

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Shameem (woo-hc)

    (@shameemreza)

    Hi @thiagorangel

    Could you please provide us with more details about the issues you’re experiencing? For instance, are there specific events that are not being tracked accurately? Or is it a general issue with all events? Any screenshots or error messages would also be extremely helpful.

    Additionally, it would be beneficial if you could share a copy of your site’s System Status Report with us. You’ll find it at the top of the page under WooCommerce > Status > Get system report > Copy for support (after you scroll down a bit).

    You could copy and paste your reply or share it via https://pastebin.com/ and send the link here. This will help us investigate further and provide you with a more accurate solution.

    Thanks!

    Thread Starter thiagorangel

    (@thiagorangel)

    Hello everything is fine? Thanks for the reply.

    I’m referring to the quality of all E-commerce events (except “buy”). In the link below I am leaving some prints of the events where it shows that some are with low quality and others are not even showing scores.

    These events reduced the quality or stopped showing after I migrated from the PixelYourSite plugin to the official Meta one.

    It’s not showing any scores:
    PageView
    Add payment information
    RemoveFromCart
    PageScroll
    InternalClick

    “Okay” Score:
    ViewContent
    ViewCategory

    “Good” Score:
    AddToCart
    InitiateCheckout

    “Great” Score:
    Purchase

    https://1drv.ms/f/s!AkPjnpVolN3sgTy3ehvQy67cBZtF?e=vVAW7T

    If I need the system status report, how can I send it privately? Thanks!

    Thread Starter thiagorangel

    (@thiagorangel)

    Please any feedback?

    Plugin Support Abhi G. a11n

    (@theabhig)

    Hi @thiagorangel

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there and you will be able to send your System Status Report privately.

    Thread Starter thiagorangel

    (@thiagorangel)

    Hello, I made a ticket as requested. Thanks!

    Ticket #6754926

    Plugin Support Abhi G. a11n

    (@theabhig)

    Thanks @thiagorangel.

    We will reply to your support ticket directly.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Bad event quality’ is closed to new replies.