Bad company, bad plugin

  • natarem

    (@natarem)


    2 months, 3 weeks ago

    I got this with the idea to delete users who didn’t have a woocommerce order. It doesn’t work properly and their support just says to give access to your WP Admin to look into it. Obviously I’m not going to do that.

    Also, they will charge you yearly without notice of an upcoming charge and they will refuse to refund you even if you tell them you’re not using the plugin anymore and you didn’t want to be charged again or have a license extended. They also claimed I was still using the plugin even though I deactivated this bad software a long time ago so they’re liars as well.

    I would not recommend installing this software and getting involved with a bad/deceitful company, look elsewhere.

Viewing 1 replies (of 1 total)
  • Plugin Author Xylus Themes

    (@xylus)

    2 months, 3 weeks ago

    Hi @natarem ,

    Sorry to hear about your experience.

    WP Bulk Delete Pro does support deleting WooCommerce users who have no orders, along with other user-based filters. When this doesn’t work as expected, it’s usually due to site-specific data or third-party plugins. In such cases, we may request temporary administrative access (only with permission) to diagnose the issue properly.

    All licenses are sold as recurring subscriptions and renew automatically unless canceled before renewal, which is mentioned during checkout and in the account area. Deactivating the plugin does not cancel the subscription.

    We’re happy to review your case further and help clarify any misunderstandings if you reach out via our support system.

    — Team Xylus

Viewing 1 replies (of 1 total)

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