Support » Plugin: Ultimate Product Catalog » Bad and risky payment gateway for the paid version

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  • Hi Omer,

    Our payment process is indeed secure.

    I apologize that you haven’t yet received your product key. However, the issue is with your email.

    The automatic email with your product key was indeed sent immediately after your purchase (to the email address you purchased with). However, we received a bounce back message saying that the message could not be sent because of the following error:

    Diagnostic-Code: smtp; 554 5.7.1 Service unavailable; Client host
    [–.—.—.—] blocked using dnsbl.sorbs.net; Currently Sending Spam See:
    http://www.sorbs.net/lookup.shtml?–.—.—.—

    (Where you see the dashes is where your IP address was. We didn’t include it here in case you wouldn’t want that information posted.)

    After getting this error, we tried to send you another email, but it was blocked again.

    After that, we did receive and responded to your follow-up email. But, again, it was blocked.

    We even went to your website and used the contact form there to try and contact you, hoping that would go to a different address that you might see. But I guess you didn’t get that either.

    All in all, we’ve sent you four different messages, all of which have been blocked by your mail server. Unfortunately, we had no other way of contacting you.

    If you can send us an email from a different address, or find out why we can’t send you emails (perhaps you need to add us to your whitelist?), then we’d be glad to send you your product key as soon as possible.

    Thank you

    Hi Omer,

    We received your email from your alternate address and responded to it. Please let us know if you didn’t get our response.

    Thank you

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