Support » Plugin: WooCommerce » BACs order not sending email to site admin

  • Resolved kgroves

    (@kgroves)


    Hi

    I’ve installed WP SMTP email and my PayPal emails are arriving to both customer and admin just fine. But a BACs order only sends an email to the customer.

    Therefore, the store owner has no idea when a BACs order has been placed.

    How do I fix this?

    Thanks, KG

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Adam a11n

    (@adamkheckler)

    Hmm, I tested this on my own site and BACS orders are sent to my admin email. Screenshot:

    https://d.pr/i/4SVBWr/8TLyVLu1JW

    If you have WP SMTP installed already, can you check their email logs to see if WooCommerce attempted to send one to the admin email? If there’s one in the logs, but it never arrived, then there could be some sort of email issue between your site’s server and your email service.

    This page might also be of help:

    https://docs.woocommerce.com/document/email-faq/

    Let us know!

    Thread Starter kgroves

    (@kgroves)

    Hi

    Thanks for the reply. I did check the logs in WP SMTP and an email was being sent but not arriving for BACs. PayPal was ok. After a bit of tweaking, I realised I had two different admin emails in the WooCommerce settings (noreply@ under general email settings and orders@ for specific order emails). This wasn’t an issue for the PayPal transactions but I tested the theory and made sure the email was the same across the board and then the BACS emails starting arriving.

    So, guess that was it?

    Thanks, KG

    Plugin Support Ena P (a11n)

    (@drwpcom)

    Hi @kgroves. The from email in WooCommerce > Settings >Emails tends to be a big factor when emails are sent and not received. Happy to hear you were able to resolve the issue.

    I’m going to go ahead and mark this thread as resolved, but please start a new thread if you have any other question.

Viewing 3 replies - 1 through 3 (of 3 total)
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