Title: Backupwordpress never finishes Last modified: February 21, 2017 --- # Backupwordpress never finishes * Resolved [jerrymatsumoto](https://wordpress.org/support/users/jerrymatsumoto/) * (@jerrymatsumoto) * [9 years, 2 months ago](https://wordpress.org/support/topic/backupwordpress-never-finishes/) * I have been running in to an issue where my Complete and File Only backup never end – the spinning wheel continues until I cancel the job (I can get a DB backup to complete regularly) I am running backupwordpress ver 3.6.3.1 and for troubleshooting I have deactivated/re-activated the plugin and I have also deleted and reinstalled the plugin – same result every time – simply spinning wheel. * I have searched this board and found some recommendations on php settings so I have set the following: * max_execution_time 300 max_input_time 300 memory_limit 256M * With these setting I still get the same result – the backup never finishes (I can see via my C-Panel that the zip file is created and appears to be complete) but as soon as I cancel the backup job the zip file, of course disappears. * I am running on StableHost and they helped my adjust the php settings – but they have no other suggestions. * Can you provide some guidance? Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Contributor [Katrina “Kat” Moody](https://wordpress.org/support/users/katmoody/) * (@katmoody) * [9 years, 2 months ago](https://wordpress.org/support/topic/backupwordpress-never-finishes/#post-8845512) * Hey there [@jerrymatsumoto](https://wordpress.org/support/users/jerrymatsumoto/)– * I’m sorry you’re having issues! Can I have you copy and paste the server information for me so I can help you troubleshoot a bit more? * If you go to the BackUpWordPress admin page and look on the upper righthand side, you’ll see a “help” tab you can click. This will open a drop-down module with a navigation menu on the left side. One of those options will be “Server info”– click on that and then copy/paste the information in a reply to me and we can use that information to see what’s happening on your server. * You can edit out any identifiable bits you need to, but this will help us in troubleshooting more, okay? * Thanks! Kat * Thread Starter [jerrymatsumoto](https://wordpress.org/support/users/jerrymatsumoto/) * (@jerrymatsumoto) * [9 years, 2 months ago](https://wordpress.org/support/topic/backupwordpress-never-finishes/#post-8845968) * Hello – thank you for your reply. Below is the copy of the server information requested (note: I removed my site’s initial path information). I should mention that I am also running backupwordpress on another site which hosted on 1and1 – that backup is not having problems and it backs up about 350MB per run. Thanks for your help. * PHP * ZipArchive Yes Version 7.0.16 Safe Mode No Memory Limit 256M Interface litespeed Disabled Functions No open_basedir No Max execution time No PDO mysql, sqlite proc_open Yes Server * zip command zip mysqldump command mysqldump Server Apache/2.4.25 (cPanel) OpenSSL/ 1.0.1e-fips mod_bwlimited/1.4 OS Linux * Site * Cron Array array ( 1487973252 => array ( ‘tribe_aggregator_process_insert_records’ => array ( ’40cd750bba9870f18aada2478b24840a’ => array ( ‘schedule’ => ‘tribe- every15mins’, ‘args’ => array ( ), ‘interval’ => 900, ), ), ), 1487974320 => array ( ‘w3_dbcache_cleanup’ => array ( ’40cd750bba9870f18aada2478b24840a’ => array ( ‘schedule’ => ‘w3_dbcache_cleanup’, ‘args’ => array ( ), ‘interval’ = > 3600, ), ), ‘w3_pgcache_cleanup’ => array ( ’40cd750bba9870f18aada2478b24840a’ => array ( ‘schedule’ => ‘w3_pgcache_cleanup’, ‘args’ => array ( ), ‘interval’ => 3600, ), ), ), 1487974643 => array ( ‘wp_update_plugins’ => array ( ’40cd750bba9870f18aada2478b24840a’ => array ( ‘schedule’ => ‘twicedaily’, ‘args’ => array ( ), ‘interval’ => 43200,),),‘ wp_update_themes’ => array ( ’40cd750bba9870f18aada2478b24840a’ => array ( ‘schedule’ => ‘twicedaily’, ‘args’ => array ( ), ‘interval’ => 43200, ), ), ), 1487974646 => array ( ‘wp_version_check’ => array ( ’40cd750bba9870f18aada2478b24840a’ = > array ( ‘schedule’ => ‘twicedaily’, ‘args’ => array ( ), ‘interval’ => 43200,),),), 1487974660 => array ( ‘wp_scheduled_delete’ => array ( ’40cd750bba9870f18aada2478b24840a’ => array ( ‘schedule’ => ‘daily’, ‘args’ => array ( ), ‘interval’ => 86400, ),),), 1487986844 => array ( ‘wp_scheduled_auto_draft_delete’ => array ( ’40cd750bba9870f18aada2478b24840a’ => array ( ‘schedule’ => ‘daily’, ‘args’ => array ( ), ‘interval’ => 86400, ),),), 1488042713 => array ( ‘sm_ping_daily’ => array ( ’40cd750bba9870f18aada2478b24840a’ => array ( ‘schedule’ => ‘daily’, ‘args’ => array ( ), ‘interval’ => 86400, ),),), 1488057852 => array ( ‘tribe_common_log_cleanup’ => array ( ’40cd750bba9870f18aada2478b24840a’ => array ( ‘schedule’ => ‘daily’, ‘args’ => array ( ), ‘interval’ => 86400, ),),), 1488301200 => array ( ‘hmbkp_schedule_hook’ => array ( ‘4aa029111a3e59ba262bcc6db025df88’ => array ( ‘schedule’ => ‘fortnightly’, ‘args’ => array ( ‘id’ => ‘1487725310’,),‘ interval’ => 1209600, ), ), ), ‘version’ => 2, ) Language en_US Backup Path /…/ hoetsu.org/wp-content/backupwordpress-24e251388e-backups Backup Path Permissions 0755 WP_CONTENT_DIR /…/hoetsu.org/wp-content WP_CONTENT_DIR Permissions 0755 ABSPATH /…/hoetsu.org/ Site Root Path /…/hoetsu.org Calculated size of site array(‘ complete’ => ‘486 MB’, ‘file’ => ‘477 MB’, ) WP Cron Test Failed No Active Plugins array ( 0 => ‘LayerSlider/layerslider.php’, 1 => ‘backupwordpress/backupwordpress. php’, 2 => ‘contact-form-7/wp-contact-form-7.php’, 3 => ‘duplicate-post/duplicate- post.php’, 4 => ‘easy-media-download/main.php’, 5 => ‘envato-wordpress-toolkit/ index.php’, 6 => ‘ga-google-analytics/ga-google-analytics.php’, 7 => ‘google- sitemap-generator/sitemap.php’, 8 => ‘instagram-feed/instagram-feed.php’, 9 = > ‘js_composer/js_composer.php’, 10 => ‘loginizer/loginizer.php’, 11 => ‘qode- instagram-widget/qode-instagram-feed.php’, 12 => ‘rvg-optimize-database/rvg-optimize- database.php’, 13 => ‘the-events-calendar-shortcode/the-events-calendar-shortcode. php’, 14 => ‘the-events-calendar/the-events-calendar.php’, 15 => ‘updraftplus/ updraftplus.php’, 16 => ‘w3-total-cache/w3-total-cache.php’, 17 => ‘wordpress- https/wordpress-https.php’, ) Home URL [http://www.hoetsu.org](http://www.hoetsu.org) Site URL [http://www.hoetsu.org](http://www.hoetsu.org) Constants * HMBKP_PATH No HMBKP_ROOT No HMBKP_MYSQLDUMP_PATH No HMBKP_ZIP_PATH No HMBKP_CAPABILITY No HMBKP_EMAIL No HMBKP_ATTACHMENT_MAX_FILESIZE No HMBKP_EXCLUDE No Plugin Version 3.6.3.1 * Plugin Contributor [Katrina “Kat” Moody](https://wordpress.org/support/users/katmoody/) * (@katmoody) * [9 years, 2 months ago](https://wordpress.org/support/topic/backupwordpress-never-finishes/#post-8879458) * Hey there – * Do me a favor and check the following things for me – * – Is the object cache enabled on the W3TC plugin? If so please disable it. – check and see what your php.ini is set for on `max_execution_time` and see if you can upgrade it? – Does the same thing happen if you try to run just a database backup? * Thanks, let me know what you find out! Kat * Thread Starter [jerrymatsumoto](https://wordpress.org/support/users/jerrymatsumoto/) * (@jerrymatsumoto) * [9 years, 2 months ago](https://wordpress.org/support/topic/backupwordpress-never-finishes/#post-8880185) * Hello, * Answers to your questions: * 1) I have made the following php settings and still experience the same issue: * max_execution_time 600 max_input_time 600 memory_limit 256M * 2) w3tc Object Cache is NOT enabled * 3) when running just a database backup it works successfully. * FURTHERMORE – in experimenting with “excludes” on the Files and Database backups I have discovered that the backup size seems to be the work/fail factor: * Backup size 400mb or larger fails all the time (although it used to work) Backup size 200mb or less seems to work consistently * I am also checking with my hosting service because as noted, this used to work. * Thank you, * Jerry * Plugin Contributor [Katrina “Kat” Moody](https://wordpress.org/support/users/katmoody/) * (@katmoody) * [9 years, 2 months ago](https://wordpress.org/support/topic/backupwordpress-never-finishes/#post-8912687) * Did you write me regarding the php version change being the solution? I haven’t been able to replicate an issue with this version on my test server so I’d love further information if you have anything else you can add? * If you didn’t write us directly regarding this, please try changing your php version to a lower stable release, like 5.6, and see if that makes a difference for your backups? * Thanks, Kat * Plugin Contributor [Katrina “Kat” Moody](https://wordpress.org/support/users/katmoody/) * (@katmoody) * [9 years, 1 month ago](https://wordpress.org/support/topic/backupwordpress-never-finishes/#post-8970925) * I’m going ahead and closing this out as resolved at this time. If someone has a similar issue please start a new topic so we can help you troubleshoot more effectively. This is likely due to a hard limit on 1&1 hosting for max_execution_time of 30 seconds on some plan levels. * Thank you! Kat * [jimmydotorg](https://wordpress.org/support/users/jimmydotorg/) * (@jimmydotorg) * [9 years ago](https://wordpress.org/support/topic/backupwordpress-never-finishes/#post-9087089) * I am having the same problem. Started when site hit 402MB in size. Ran for 8 hours with no backup. Deleted and reinstalled twice waiting for 2 hours each, still won’t complete backup. * Plugin Contributor [Katrina “Kat” Moody](https://wordpress.org/support/users/katmoody/) * (@katmoody) * [9 years ago](https://wordpress.org/support/topic/backupwordpress-never-finishes/#post-9087328) * Hey there [@jimmydotorg](https://wordpress.org/support/users/jimmydotorg/) – can you post a new topic/post for me with more details pretty please? If you can also share a bit of your server/site set up that would be helpful. * If you go to the BackUpWordPress admin page and look on the upper right-hand side, you’ll see a “help” tab you can click. This will open a drop-down module with a navigation menu on the left side. One of those options will be “Server info” – click on that and then copy/paste the information in a reply to me and we can use that information to see what’s happening on your server. * You can edit out any identifiable bits you need to, but this will help us in troubleshooting more, okay? * Another thing, if you could try running just a database backup and just a files- only backup (not the complete ones) and let me know if either of them complete? If the files-only one doesn’t, try excluding the wp-content directory and manually run the backup – let me know if that one completes? * Thanks so much – just go ahead and start a new topic with your information and I’ll be sure to help in the morning when I’m checking out the support tickets again! * Kat Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Backupwordpress never finishes’ is closed to new replies. * ![](https://ps.w.org/backupwordpress/assets/icon-256x256.jpg?rev=1105225) * [BackUpWordPress](https://wordpress.org/plugins/backupwordpress/) * [Frequently Asked Questions](https://wordpress.org/plugins/backupwordpress/#faq) * [Support Threads](https://wordpress.org/support/plugin/backupwordpress/) * [Active Topics](https://wordpress.org/support/plugin/backupwordpress/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/backupwordpress/unresolved/) * [Reviews](https://wordpress.org/support/plugin/backupwordpress/reviews/) * 8 replies * 3 participants * Last reply from: [Katrina “Kat” Moody](https://wordpress.org/support/users/katmoody/) * Last activity: [9 years ago](https://wordpress.org/support/topic/backupwordpress-never-finishes/#post-9087328) * Status: resolved