Hey there,
Thanks for getting in touch, currently looking into this issue.
I’ll get back to you once I get a better idea of the cause.
Cheers,
Owain
Thanks so much. I’m still getting the error message for the backup. Hope you can find something that will help us.
Regards
Anne
Hi Anne,
Thanks for your patience.
Could you Enable Support though the BackUpWordPress page and drop me a message through there?
Could you confirm that the backup is definitely not completing despite the error? As not all 500 internal server errors are causing backups to actually fail.
Cheers,
Owain
Hi Owain
Thanks so much for all of your consideration of this issue. In the meantime, I’ve done some maintenance on the site. I’m not sure if some broken links or pages that had been ‘retired’ were causing the problem but, today, when I checked the issue to prepare to reply to you, the 500 internal server errors were all gone and it appears that the backup is working perfectly again. Anyway, there are no error alerts on the system now. Thanks again – I’m sorry I can’t give you any more definite information for your purposes. I’m a novice in all of this. I’m just glad it’s behaving itself again and I really do appreciate your interest and support.
Anne
Hi Anne,
Glad the issue has been resolved.
If you’d like to mark the ticket as resolved that would be super.
Cheers!
Owain
