Support » Plugin: BackWPup - WordPress Backup Plugin » Backups with filesize error

  • Moderator Bet Hannon

    (@bethannon1)


    Support Team Volunteer Coordinator

    We have over 100 sites using BackWPup, and Wednesday, many of them — on several different servers (so probably not a server related change) — started failing with these errors:

    WARNING: filesize(): stat failed for /home/{path redacted}/uploads/backwpup-978cc3-temp/backwpup_UOLYZQ4501_149272_daily_2018-11-09.zip
    [09-Nov-2018 03:47:58] ERROR: Aborted by user!

    No user is logged in at the time to actively abort the backup.

    I’m not finding anything in documentation about this. We did update to the latest version of the plugin on Tuesday, but the change of doesn’t show any changes that should be causing this. And it is only some sites, not all.

    What should my next troubleshooting steps be?

    • This topic was modified 1 year, 1 month ago by Bet Hannon.
    • This topic was modified 1 year, 1 month ago by Bet Hannon.
Viewing 5 replies - 16 through 20 (of 20 total)
  • Moderator Bet Hannon

    (@bethannon1)

    Support Team Volunteer Coordinator

    Sorry for my delay in getting back to you — didn’t get the notification of your reply. This is happening on some sites that are already have wp cron disabled, and have wp-cron.php pinged by an external service (easycron.com).

    We are having a few issues with server memory from time to time. Any chance these errors with filesize could be related to that?

    Again, why would BackWPup be checking for file size of the .zip right AFTER it has been successfully sent to the remote destination? That doesn’t make sense to me.

    Here’s the log:

    [INFO] BackWPup 3.6.6; A project of Inpsyde GmbH
    [INFO] WordPress 4.9.8 on https://domain.com/
    [INFO] Log Level: Normal 
    [INFO] BackWPup job: Weekly
    [INFO] Logfile is: backwpup_log_a9e3bc_2018-11-30_19-00-08.html
    [INFO] Backup file is: backwpup_N2U6HPCX03_domain_weekly_2018-11-30.zip
    [30-Nov-2018 19:00:08] 1. Try to backup database …
    [30-Nov-2018 19:00:09] Connected to database domain_word on localhost
    [30-Nov-2018 19:00:34] Added database dump "domain_word.sql" with 55.37 MB to backup file list
    [30-Nov-2018 19:00:34] Database backup done!
    [30-Nov-2018 19:00:34] 1. Trying to make a list of folders to back up …
    [30-Nov-2018 19:00:36] Added "wp-config.php" to backup file list
    [30-Nov-2018 19:00:36] 1739 folders to backup.
    [30-Nov-2018 19:00:40] 1. Trying to generate a file with installed plugin names …
    [30-Nov-2018 19:00:40] Added plugin list file "domain.pluginlist.2018-11-30.txt" with 4.03 KB to backup file list.
    [30-Nov-2018 19:00:40] 1. Trying to generate a manifest file …
    [30-Nov-2018 19:00:40] Added manifest.json file with 6.71 KB to backup file list.
    [30-Nov-2018 19:00:40] 1. Trying to create backup archive …
    [30-Nov-2018 19:00:40] Compressing files as ZipArchive. Please be patient, this may take a moment.
    [30-Nov-2018 19:27:40] Backup archive created.
    [30-Nov-2018 19:27:40] Archive size is 247.12 MB.
    [30-Nov-2018 19:27:40] 11425 Files with 3.94 GB in Archive.
    [30-Nov-2018 19:27:42] 1. Trying to send backup file to S3 Service …
    [30-Nov-2018 19:27:42] Connected to S3 Bucket "bucket in 
    [30-Nov-2018 19:27:42] Starting upload to S3 Service …
    [30-Nov-2018 19:33:00] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [30-Nov-2018 19:33:00] 2. Trying to send backup file to S3 Service …
    [30-Nov-2018 19:33:01] Connected to S3 Bucket "bucket" in 
    [30-Nov-2018 19:33:01] Starting upload to S3 Service …
    [30-Nov-2018 19:33:11] Backup transferred to https://s3.amazonaws.com/bizsites/domain/weekly/backwpup_N2U6HPCX03_domain_weekly_2018-11-30.zip.
    [30-Nov-2018 19:33:12] One file deleted on S3 Bucket.
    [30-Nov-2018 19:33:12] One old log deleted
    [30-Nov-2018 19:33:12] WARNING: Job finished with warnings in 1984 seconds. Please resolve them for correct execution.
    [30-Nov-2018 20:01:17] WARNING: filesize(): stat failed for /home/domain/public_html/wp-content/uploads/backwpup-a9e3bc-temp/backwpup_N2U6HPCX03_domain_weekly_2018-11-30.zip
    [30-Nov-2018 20:01:17] ERROR: Aborted by user!
    [30-Nov-2018 20:01:18] ERROR: Job has ended with errors in 3670 seconds. You must resolve the errors for correct execution.
    
    Plugin Author Guido Scialfa

    (@wido)

    Hi @bethannon1,

    I’m sorry that since isn’t a reproducible problem this is taking sometime.

    First of all thanks for the log informations, seems that from the log isn’t possible to understand exactly what happening.

    We think could be something to do with the server configuration, for example, are you running a WordPress network with different subdomains located on different servers, or an installation where the configuration is stored into different servers?

    It is possible to get the informations you can see from the BackWPup > Informations page?

    Moderator Bet Hannon

    (@bethannon1)

    Support Team Volunteer Coordinator

    We are running some subdomain sites, but they are all on the same server as their main site. Configs are all on the server hosting the site.

    Here’s the server info from one of the affected sites:

    WordPress version	4.9.8
    BackWPup version	3.6.6 Get pro.
    PHP version	7.0.32 (64bit)
    MySQL version	10.2.19-MariaDB
    cURL version	7.62.0
    cURL SSL version	OpenSSL/1.0.2p
    WP-Cron url	https://www.domain.org/wp-cron.php
    Server self connect	Response Test O.K.
    Document root	/home/domain/public_html
    Temp folder	/home/domain/public_html/wp-content/uploads/backwpup-448ca2-temp/
    Log folder	/home/domain/public_html/wp-content/uploads/backwpup-448ca2-logs/
    Server	Apache
    Operating System	Linux
    PHP SAPI	fpm-fcgi
    Current PHP user	domain
    Maximum execution time	60 seconds
    BackWPup maximum script execution time	25 seconds
    Alternative WP Cron	Off
    Disabled WP Cron	On
    CHMOD Dir	0755
    Server Time	21:39
    Blog Time	13:39
    Blog Timezone	America/Los_Angeles
    Blog Time offset	-8 hours
    Blog language	en-US
    MySQL Client encoding	utf8
    PHP Memory limit	512M
    WP memory limit	40M
    WP maximum memory limit	512M
    Memory in use	82.00 MB
    Disabled PHP Functions:	exec, passthru, shell_exec, system
    Loaded PHP Extensions:	Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, ionCube Loader, json, ldap, libxml, mbstring, mcrypt, mysqli, mysqlnd, odbc, openssl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, session, shmop, snmp, soap, sockets, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
    
    Plugin Support duongcuong96

    (@duongcuong96)

    Hi @bethannon1
    Is it possible to get a list of all activated plugins of the issue site? I just need a list of plugin name.
    Thanks!

    Moderator Bet Hannon

    (@bethannon1)

    Support Team Volunteer Coordinator

Viewing 5 replies - 16 through 20 (of 20 total)
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