Title: backups stalling out
Last modified: August 31, 2016

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# backups stalling out

 *  Resolved [syzygist](https://wordpress.org/support/users/syzygist/)
 * (@syzygist)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/backups-stalling-out/)
 * I just installed UpdraftPlus on a client site a couple of days ago. Initially,
   I left it running and went away to do something else. When I returned hours later,
   the backup was still running. I realized that as large as the site was, this 
   was not right, aborted, retried, and was able to create a successful backup with
   the second attempt.
 * However, today it is stalling out again (and I have deleted many of the larger
   files, and excluded directories with other backups). I have made 4 attempts, 
   and the backup process doesn’t seem able to get past the plugins backup, which
   at this point, is not that large if the previous backups are being ignored as
   they should be. I downloaded the log file on the most recent attempt before I
   aborted, if anyone wants to take a look.
 * [https://wordpress.org/plugins/updraftplus/](https://wordpress.org/plugins/updraftplus/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Contributor [DNutbourne](https://wordpress.org/support/users/dnutbourne/)
 * (@dnutbourne)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/backups-stalling-out/#post-7039554)
 * Hi,
 * Could you send us a copy of the most recent backup log?
 * This will be too long to post the contents here, but you can use an online service
   such as [http://pastebin.com/](http://pastebin.com/) and post the link.
 *  Thread Starter [syzygist](https://wordpress.org/support/users/syzygist/)
 * (@syzygist)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/backups-stalling-out/#post-7039559)
 * I’d prefer not to post the link publicly, as it contains client paths and other
   info, and this client is just recovering from a hack. Can I send the link to 
   you?
 *  Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * (@davidanderson)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/backups-stalling-out/#post-7039579)
 * Hi syzygist,
 * Our free plugin only has public support available. If need another option, then
   we have private paid support available, either via a purchase of UpdraftPlus 
   Premium, or a dedicated support purchase. Where people are using UD for their
   own paying clients, we certainly appreciate their support to enable us to fund
   our own activities!
 * [https://updraftplus.com/shop/updraftplus-premium/](https://updraftplus.com/shop/updraftplus-premium/)
   
   [https://updraftplus.com/shop/get-support/](https://updraftplus.com/shop/get-support/)
 * Best wishes,
    David
 *  Thread Starter [syzygist](https://wordpress.org/support/users/syzygist/)
 * (@syzygist)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/backups-stalling-out/#post-7039627)
 * Seriously? You are denying me support because I want to protect my client’s security?
   Not cool.
 * Never mind, there are plenty of other backup plugins to choose from.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘backups stalling out’ is closed to new replies.

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## Tags

 * [`stall`](https://wordpress.org/support/topic-tag/stall/)

 * 4 replies
 * 3 participants
 * Last reply from: [syzygist](https://wordpress.org/support/users/syzygist/)
 * Last activity: [10 years, 3 months ago](https://wordpress.org/support/topic/backups-stalling-out/#post-7039627)
 * Status: resolved