Support » Plugin: BackUpWordPress » Backups silently fail

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  • Plugin Author katmoody

    (@katmoody)

    Hey there –

    Can you run through some basic troubleshooting for me and report the outcome?

    • can you run a database-only backup manually?
    • what happens when you try a files-only backup? (not complete)
    • try to exclude your /wp-content/uploads folder, then run a manual backup. Does this work? If so, we know the size of your backup is probably hanging up your server.
    • If you can, try disabling all other plugins, and switch to a default theme if possible as plugin conflicts can occur. Does that help?
    • Can you check with your host about enabling the MySQLDump Command and/or the Unix Zip Command or whether those functions are blocked?
    • Let me know what you find and we’ll troubleshoot from there, okay? 😀
      Kat

    • The daily database-only backup spins for 2-3 seconds, then does not list any backups. The backup directory has no data files in it.
    • Files-only backup spins for 3 seconds, then does not list any backups. The backup directory has no data files in it.
    • Excluding uploads also behaves the same. I notice that in the Excludes page, the size column of all directories shows the spinner instead of the size. Apache running as www-data.www-data and backup dir has w permission.
    • No plugin conflicts. Running default theme.

    I noticed that Apache2 at startup was whining about sendmail being missing. Installed sendmail.
    Backups began working. Apparently this plugin has a dependency upon email, even if no email address is listed — and if an email address is listed but email can no be sent the plugin does not complain.
    Plugin seems to need to report more errors.

    Plugin Author katmoody

    (@katmoody)

    That is quite the find – I’m sorry for coming across this message a little late. Thank you for the information though!
    Kat

Viewing 3 replies - 1 through 3 (of 3 total)
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