Backups not appearing

Resolved chantalbannister
(@chantalbannister)

5 years, 10 months ago

Hi there, we use UpdraftPlus to backup our charity website to DropBox. I run it manually before big changes. It has stopped working, but shows no obvious error message. Just the files don’t appear in DropBox or in the Restore/Backup list. This was not following any update, and I am using the latest version. I have also checked the DropBox authentication and it seems to be fine.

I have the log file from my latest attempt but it’s 12 pages long so I haven’t included it. I would really appreciate any help – I have no idea (as you can probably tell!)

Thanks
Chantal

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Author David Anderson
(@davidanderson)

5 years, 10 months ago

Hi Chantal,

Can you post a link to the log file? Use pastebin.com if it helps.

David

Thread Starter chantalbannister
(@chantalbannister)

5 years, 10 months ago

It’s here:

https://pastebin.com/2jTeKS56

Plugin Contributor bcrodua
(@bcrodua)

5 years, 10 months ago

Hi Chantal,

Could you try adding the following to your wp-config.php file, then test a fresh backup:
define(‘UPDRAFTPLUS_NO_BINZIP’, true);

This will force UpdraftPlus to use an alternative zipping engine. If this works, then there is most likely something wrong with the zip binary.

Regards,
Bryle

Thread Starter chantalbannister
(@chantalbannister)

5 years, 10 months ago

Thank you, I have forwarded this on to our website provider. I will let you know how it goes.

Jeff Gillis
(@jeffgillis)

5 years, 10 months ago

Greetings,

Using WordPress-4.9.6 clean install. Search for UpdraftPlus finds it but install fails. If I download the plugin to my desktop, then upload it to WP it installs and activates fine. However, it will not create a backup and posts an odd error “unexpected response”?

How do I fix this?

Thread Starter chantalbannister
(@chantalbannister)

5 years, 10 months ago

Hi there, the line of code has been added to our wp_config file, but unfortunately it’s still not working. I’ve have pasted the log here:

https://pastebin.com/2Dkfii52

Plugin Contributor DNutbourne
(@dnutbourne)

5 years, 10 months ago

Hi,

Apologies for the delay.

Please could you remove the extra line from wp-config.

Then, please could you ask your hosts/server admin if it is possible to install/enable ZipArchive (a.k.a. php-zip) on the server?
This should allow the zipping process to complete faster.

@jeffgillis, please could you create a new thread?