Title: Backups Missing Files
Last modified: May 23, 2018

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# Backups Missing Files

 *  Resolved [brit77](https://wordpress.org/support/users/brit77/)
 * (@brit77)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/backups-missing-files/)
 * Just noticed today that since the last plugin update my backups are missing files,
   but no errors are generated in the log.
 * Database only backups are completely empty.
 * Full backups only contain the following folders in the root: wp-admin, wp-content,
   wp-includes. These folders seem to contain their files. But there are no other
   files in the root of the backup.
 * I tested this on multiple sites and via two different hosts. My last backup before
   the plugin update was May 18, and that was fine.
 * Hope someone can help!
 * P.S. My backups are saving to Dropbox.
    -  This topic was modified 8 years, 3 months ago by [brit77](https://wordpress.org/support/users/brit77/).

Viewing 11 replies - 1 through 11 (of 11 total)

 *  Thread Starter [brit77](https://wordpress.org/support/users/brit77/)
 * (@brit77)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/backups-missing-files/#post-10315188)
 * I updated to 3.5.1, and the problem persisted. I rolled back the plugin to 3.4.5,
   and the backups are working again. So, the problem definitely started at 3.5.
 *  [happyAnt](https://wordpress.org/support/users/duongcuong96/)
 * (@duongcuong96)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/backups-missing-files/#post-10323935)
 * weird :/
    Please give me your server info in here ( BackWPUp -> Settings -> Infomation)
   Thanks!
 *  Thread Starter [brit77](https://wordpress.org/support/users/brit77/)
 * (@brit77)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/backups-missing-files/#post-10324257)
 * Server is listed as Apache on one host and LiteSpeed on another. Is this all 
   you needed from the Information page?
 *  Thread Starter [brit77](https://wordpress.org/support/users/brit77/)
 * (@brit77)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/backups-missing-files/#post-10333283)
 * Most of my sites are running on PHP version 7.1.17 and a few on 7.0.30.
 *  [happyAnt](https://wordpress.org/support/users/duongcuong96/)
 * (@duongcuong96)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/backups-missing-files/page/2/#post-10375760)
 * #here,
    So the problem happens *after* you press download backup?
 *  Thread Starter [brit77](https://wordpress.org/support/users/brit77/)
 * (@brit77)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/backups-missing-files/page/2/#post-10510107)
 * Just checking back in to report that version 3.6.0 does not fix this, so I’m 
   still using 3.4.5.
 *  [happyAnt](https://wordpress.org/support/users/duongcuong96/)
 * (@duongcuong96)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/backups-missing-files/page/2/#post-10534380)
 * [@brit77](https://wordpress.org/support/users/brit77/)
    sorry my late reply, 
   for now, please open the archive file with WinRar or 7zip. this issue happens
   with the default Windows archive manager. We are currently trying to fix it. 
   Thanks!
 *  Thread Starter [brit77](https://wordpress.org/support/users/brit77/)
 * (@brit77)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/backups-missing-files/page/2/#post-10545446)
 * Thanks, [@duongcuong96](https://wordpress.org/support/users/duongcuong96/). The
   zip preview in 7zip didn’t show all the files, but once I extracted the zip, 
   everything seemed to be there. I look forward to seeing an update that fixes 
   this. 🙂
 *  [happyAnt](https://wordpress.org/support/users/duongcuong96/)
 * (@duongcuong96)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/backups-missing-files/page/2/#post-10546052)
 * [@brit77](https://wordpress.org/support/users/brit77/)
    Thanks 😀 I will definitely
   inform you about this 🙂
 *  [happyAnt](https://wordpress.org/support/users/duongcuong96/)
 * (@duongcuong96)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/backups-missing-files/page/2/#post-10546053)
 * [@brit77](https://wordpress.org/support/users/brit77/)
    Thanks 😀 I will definitely
   inform you about the update 😀
 *  Thread Starter [brit77](https://wordpress.org/support/users/brit77/)
 * (@brit77)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/backups-missing-files/page/2/#post-10839637)
 * I just updated to version 3.6.2, and this appears to have fixed the problem. 
   Thanks!!

Viewing 11 replies - 1 through 11 (of 11 total)

The topic ‘Backups Missing Files’ is closed to new replies.

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 * Last reply from: [brit77](https://wordpress.org/support/users/brit77/)
 * Last activity: [7 years, 10 months ago](https://wordpress.org/support/topic/backups-missing-files/page/2/#post-10839637)
 * Status: resolved