Title: BackupGuard Error: PHP EXECUTION TIMEOUT ERROR
Last modified: October 4, 2017

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# BackupGuard Error: PHP EXECUTION TIMEOUT ERROR

 *  Resolved [noteryonit](https://wordpress.org/support/users/noteryonit/)
 * (@noteryonit)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/backupguard-error-php-execution-timeout-error-2/)
 * in addition to the ticket i sent regarding notification emails,
    i would like
   to point out that i have this error rpeating:
 * *************************
    BackupGuard Error: PHP EXECUTION TIMEOUT ERROR
 * Your hosting has an execution time limit of 300 seconds for PHP scripts, which
   is not enough for performing a full backup/restore of your website. A full website
   backup/restore is a complex process which may take a couple of minutes depending
   on many circumstances. The needed execution time varies depending on the backup
   options and your server performance, that’s why we cannot tell exactly how much
   execution time is needed. But, almost all hosting providers give users the ability
   to increase the execution time limit or they increase it themselves, upon user
   request. Please ask your hosting provider if they are able to increase your execution
   time limit. If this isn’t an option for you, then try to activate the “Reloads
   enabled” option in the settings (to compress your data chunk by chunk). Then 
   disable any security plugin which could prevent nopriv ajax calls and try again
   to create a new backup. If you still see this error, please contact us and we’ll
   do our best to help you figure it out ASAP.
    ***********************
 * please help me
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fbackupguard-error-php-execution-timeout-error-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [theglossy1](https://wordpress.org/support/users/theglossy1/)
 * (@theglossy1)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/backupguard-error-php-execution-timeout-error-2/#post-9557161)
 * I would consider this a bug in the plug-in. Not necessarily because it wants 
   a certain execution time, but because the message doesn’t tell you what to increase
   it *to*. I set it to 3600 and it *still* complains!
 *  Plugin Author [JetBackup](https://wordpress.org/support/users/backupguard/)
 * (@backupguard)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/backupguard-error-php-execution-timeout-error-2/#post-9565548)
 * [@noteryonit](https://wordpress.org/support/users/noteryonit/), coud you please
   checkout the backup log file? Also, please send it to me, so I’ll be able to 
   analyze it.
 * P.S. You can open a support ticket here and send the log file as an attachment
   there: [https://backup-guard.com/products/backup-wordpress/support-p2p](https://backup-guard.com/products/backup-wordpress/support-p2p)
 * Regards,
    Lisa Breen

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘BackupGuard Error: PHP EXECUTION TIMEOUT ERROR’ is closed to new replies.

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 * 2 replies
 * 3 participants
 * Last reply from: [JetBackup](https://wordpress.org/support/users/backupguard/)
 * Last activity: [8 years, 7 months ago](https://wordpress.org/support/topic/backupguard-error-php-execution-timeout-error-2/#post-9565548)
 * Status: resolved