All of my backups seem to work, but can take hours to complete. Looking at my logs, I see this warning:
[11-Aug-2013 03:02:50] 1. Trying to create backup archive … [11-Aug-2013 03:02:50] Compression method is ZipArchive [11-Aug-2013 04:19:32] WARNING: Job restart due to inactivity for more than 5 minutes. [11-Aug-2013 07:22:09 America/Chicago] WordPress database error MySQL server has gone away for query SELECT 1 made by do_action_ref_array, call_user_func_array, BackWPup_Cron::run, BackWPup_Job::start_wp_cron, BackWPup_Job->run, BackWPup_Job->create_archive, BackWPup_Job->update_working_data, W3_Db->query, W3_DbCache->query, W3_DbCallUnderlying->query, W3_Db->query, W3_DbProcessor->query, W3_Db->default_query
Is the developer offering support for issues like this?